Any new software inevitably contains bugs that are not always
possible to detect even under the most rigorous in-house testing. We
therefore attach great importance to all user reports about issues in
our programs and try to answer each one of them.
In order to improve feedback from MetaTrader 5 end users, we have implemented Service Desk section in each MQL5 Community user Profile. Any user can send a Request about problem discovered in our product.
Why a new section, if any registered user can write an error message on the forum? The fact that Service Desk is directly integrated into our in-house TeamWox GroupWare, that is used by our developers. This means that every working day in MetaQuotes Software Corp. begins with the overview of received requests about problems found in our products.
this very reason we invite you to report any bugs directly to our
developers via Service Desk. Your message will be immediately
accessible to our Quality Assurance, Technical Support and Trading
Platforms departments. Each request sent from Service Desk is
compulsorily treated, and is either closed after fixing the problem, or
queued for making a decision in the future.
We ask you to report each found error in a separate request, while adhering to certain rules:
these recommendations are compiled using our own long-term experience
of communicating with customers, and we will be grateful to you if you
adhere to them. Please, notify us about found errors. We can find and
fix them as soon as possible only with your assistance. With your help
we will do our best to create the superior trading terminal for You!
It's nice to have this option, but what about defect #11049 which was closed by the dev team, without it being fixed or without giving any feedback by your team?
It would be nice if your team would give as little as feedback to the people that assist as you request.
Why is showing an error?
each compiling ( of *.MQ5 files) ends with the message "internal error #-3", Line 0, Column 0, on the MetaEditor.
I have downloaded Meta Trader 5 build 458 with a Demo Account. In the MetaEditor I can't compile anything, not yet the indicators given
as example in the path "MQL5/Indicators/Examples". Allways I get an "internal error #-3". I don't know its meaning.
There is no problem with the compiling of *.MQH files.
Compiling from the command line produces a message: " (0, 0): error 124: internal error #-3".
I attach two .jpg files with hard prints from the compiler runs.
The OS is Windows XP Home, I have administrator rights, and Meta Trader 4 is also installed (and shows no problems).
I'd like to have a solution. Thanks.
Joao M. R. Martins
I have now installed Meta Trader 5 under Windows 7 and the compiler error "internal error #-3" doesn't
appear anymore. No error at all. It seems, it appears only under Windows XP...
Why we dont have Live chat room?
If we have any question, we can chat in live room that, then anyone , any member can reply immediately!
I love live chat for us 4room!
admin please answer,