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Ross Kimbley
14
Ross Kimbley  

Moving Average AngleI purchased this app from the market but it will not load. It just says "Product already purchased".  Help please.


Ross Kimbley

Sergey Golubev
Moderator
109143
Sergey Golubev  
Ross Kimbley:

I purchased this app from the market but it will not load. It just says "Product already purchased".  Help please.


Ross Kimbley

Seems you purchased it from webpate (not from Metatrader).
If you were buying it directly from Metatrader so you did not have any problem.

For now - you can check Community tab in your Metatrader (it should be filled with your forum login/pass).
After that - check the following information - 

----------------

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

How to Start with Metatrader 5
How to Start with Metatrader 5
  • 2016.06.10
  • www.mql5.com
I decided to create this thread to help to myself and to the others to start with Metatrader 5...
mkhrdn
51
mkhrdn  

i didnt get the confirmation text neither through telegram or sms,

please help i kinda need it now

thank you i need to deposit for copy trading :D

Molfie
102
Molfie  
I rented the RS Zones indicator and the rental amount was deducted from my bank account. Actually, three times cause the indicator was not showing on purchased products on my MT4 and on the the web browser. It is still not showing. Tried all the tricks like restarting MT4 and that didn’t work. Got charged 3 times and still no indicator a day later. And the clock is ticking on the 30 day rental.
Sergey Golubev
Moderator
109143
Sergey Golubev  
Molfie:
I rented the RS Zones indicator and the rental amount was deducted from my bank account. Actually, three times cause the indicator was not showing on purchased products on my MT4 and on the the web browser. It is still not showing. Tried all the tricks like restarting MT4 and that didn’t work. Got charged 3 times and still no indicator a day later. And the clock is ticking on the 30 day rental.

Seems, you did not use Metatrader when you were rented indicator (you rented it from webpage; but it may be good to do it directly from Metatrader).
By the way, did you see this indicator in your profile as a rented one?

There are two links which may help - 

----------------

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

How to Start with Metatrader 5
How to Start with Metatrader 5
  • 2016.06.10
  • www.mql5.com
I decided to create this thread to help to myself and to the others to start with Metatrader 5...
mkhrdn
51
mkhrdn  

how long does it take?i want to trade quickly lol i didnt even get the sms or telegram yet

Sergey Golubev
Moderator
109143
Sergey Golubev  
mkhrdn:

how long does it take?i want to trade quickly lol i didnt even get the sms or telegram yet

I have no idea about sms or telegram sorry ...
Did you deposit money to your mql5 forum account?
If yes so the money should be on your profile.

About sms - no idea sorry

Molfie
102
Molfie  
Sergey Golubev:

Seems, you did not use Metatrader when you were rented indicator (you rented it from webpage; but it may be good to do it directly from Metatrader).
By the way, did you see this indicator in your profile as a rented one?

There are two links which may help - 

----------------

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931  

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

Thanks, yes I used the webpage like I always do and it is not appearing on my profile and on terminal as rented.
mkhrdn
51
mkhrdn  
Sergey Golubev:

I have no idea about sms or telegram sorry ...
Did you deposit money to your mql5 forum account?
If yes so the money should be on your profile.

About sms - no idea sorry

i deposit through paypal but everytime I want to use it I cant it said they have to send some code first in order to use my paypal balance, any solution?
Sergey Golubev
Moderator
109143
Sergey Golubev  
Molfie:
Thanks, yes I used the webpage like I always do and it is not appearing on my profile and on terminal as rented.

I found the reply from MetaQuotes in rus part of the forum - seems they know the issue and fixing it now - it was the reply from yesterday on small thread (there are few people with same situation with you, and they are discussing on the thread with MetaQuotes - the thread is here) - 

Forum on trading, automated trading systems and testing trading strategies

Refill

MetaQuotes Software Corp. , March 9, 2009, 15:02

We fix it manually and charge everything soon.

Unfortunately, they caught a glitch from the payment system when, instead of dollars, it started sending payments in local currencies. Therefore, transactions were rejected.

We apologize for the inconvenience!

If nothing will be changed within few days - write to the service desk (so, at least - they will know about you for fixing).
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