Get in touch with developers using Service Desk! - page 38

Ali
76
Ali  
I've Installed windows 10 pro 64bit version 1803 recently and then installed the latest version of metatrader 5 x64, but it doesn't run at all. I mean when i click on the shortcut of it on the desktop, it doesn't load at all. I also tried to load it from the install location on program files but it doesn't load at all.
I installed metatrader 4 on the same windows and it works without any problem, but mt5 doesn't work at all. What should I do? 
Sergey Golubev
Moderator
113975
Sergey Golubev  
Ali:
I've Installed windows 10 pro 64bit version 1803 recently and then installed the latest version of metatrader 5 x64, but it doesn't run at all. I mean when i click on the shortcut of it on the desktop, it doesn't load at all. I also tried to load it from the install location on program files but it doesn't load at all.
I installed metatrader 4 on the same windows and it works without any problem, but mt5 doesn't work at all. What should I do? 

write to the service desk (the link to the service desk is on your profile)

Drazeer
77
Drazeer  

Hi,

It happens that when I open my terminal to make changes in the EA's that I have running in the VPS MQL5, sometimes an EA loaded for example in this case in the USDJPY is simply not loaded anymore. It disappears.

I clarify that the terminal that I use for the VPS is in a Virtual Machine and I only agree to make changes in the EA's.


I attach a the log of today.


2018.05.08

2018.05.08 17:11:17.608 chart 'USDJPY,M15' save to 'C:\Hosting\instances\BF81F97BB5AA05B80919F5B0779233B1\profiles\Default\chart06.chr'

2018.05.08 17:11:17.608 chart 'USDJPY,M15' saved

2018.05.08 17:11:17.671 Expert EA USDJPY,M15: removed

2018.05.08 17:11:18.405 Expert Market\EA USDJPY,M15: loaded successfully

2018.05.08 17:11:18.405 Chart USDJPY,M15 (C:\Hosting\instances\BF81F97BB5AA05B80919F5B0779233B1\profiles\Default\CHART04.CHR) loaded

2018.05.08 17:11:24.531 History: first bar USDJPY,M15 on the server is 2018.02.05 00:00

2018.05.08 17:11:24.531 USDJPY,M15: 16169 bars from 2017.09.12 08:00

2018.05.08 22:52:41.008 chart 'USDJPY,M15' save to 'C:\Hosting\instances\BF81F97BB5AA05B80919F5B0779233B1\profiles\Default\chart04.chr'

2018.05.08 22:52:41.008 chart 'USDJPY,M15' saved

2018.05.08 22:52:41.070 Expert EA USDJPY,M15: removed

2018.05.08 22:52:42.492 '510000': 12 charts, 12 EAs, 0 custom indicators, signal disabled

2018.05.08 22:53:01.072 '510000': 12 charts, 12 EAs, 0 custom indicators, signal disabled

2018.05.08 22:56:50.950 Expert Market\EA USDJPY,M15: loaded successfully   ADDED MANUALLY

2018.05.08 22:56:50.950 Chart USDJPY,M15 (C:\Hosting\instances\BF81F97BB5AA05B80919F5B0779233B1\profiles\Default\CHART04.CHR) loaded

2018.05.08 22:56:52.215 '510000': 13 charts, 13 EAs, 0 custom indicators, signal disabled

2018.05.08 22:56:53.278 History: first bar USDJPY,M15 on the server is 2018.02.05 00:00

2018.05.08 22:56:53.278 USDJPY,M15: 16192 bars from 2017.09.12 08:00

2018.05.08 22:57:11.764 '510000': 13 charts, 13 EAs, 0 custom indicators, signal disabled


At the end I added the EA manually in USDJPY. That should be there from the beginning.


Any idea?

Thanks

Sergey Golubev
Moderator
113975
Sergey Golubev  
Drazeer:

...

you can write to the service desk (if no one will help here for example).

dave_993
78
dave_993  
Has the latest windows 10 update effected MetaTester? Mine fails to load.
Sy Hien Nguyen
177
Sy Hien Nguyen  
Phần mềm MetaQuotes Corp.:

Bất kỳ phần mềm mới chắc chắn có chứa các lỗi mà không phải luôn luôn có thể phát hiện ngay cả dưới sự kiểm tra nghiêm ngặt nhất trong nhà. Do đó, chúng tôi rất coi trọng tất cả các báo cáo của người dùng về các vấn đề trong chương trình của chúng tôi và cố gắng trả lời từng vấn đề.

Nhằm nâng cao ý kiến phản hồi từ người sử dụng MetaTrader 5 kết thúc, chúng tôi đã thực hiện bàn Dịch vụ phần trong mỗi MQL5 Cộng đồng người sử dụng hồ sơ . Bất kỳ người dùng nào cũng có thể gửi Yêu cầu về sự cố được phát hiện trong sản phẩm của chúng tôi.

In a new part, if any user have been logged in which you can be an error on forum? Thực tế là Service Desk được tích hợp trực tiếp vào nhóm TeamWox GroupWare, they are they are found in the developer . This means that each each day as doing in the MetaQuotes Software Corp. start with total about the requests received about the problems found in their products.

Vì lý do, chúng tôi mời bạn báo cáo bất kỳ lỗi nào trực tuyến cho các nhà phát triển của họ thông qua Dịch vụ Bàn. Your Message will be able to access now to the given messages of quality, support and the transaction platform of we. Each request sent from the Computer and services will be closed after trying to restore or queue to specified in the future.

We request you request report each error found in a private request , same as reganced rules specified:

  1. Request contains a description description . It will allow them to the file into your solution and it is too process and it is not allowed to determine what that was corrected or cannot re create.
  2. Trọng chủ đề requested, please specify chỉ descriptions short gọn về the problem, vì vậy our luôn possible not find in the number of requested khác.
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All this recommended are compiled by long long experience to us about the transaction with the customers and we will tell you if you are complating them. Please report for them about the errors found. We are able to find and recover them as more as early as good only with your support. With your help, we will try to expire to create a level level for you!

Sau 2 tuần kể từ ngày tôi đăng ký tín hiệu, tôi đã chi 30 đô la for first times, 30$ for Seconf times, 10$ for renting VPS, All of Money is paid for MQL5. I am very sad, No order is placed even my Provider has placed afew order. Aks Help Desk already. But now result i got is Zero. Very, very sad!! 

Monza Olivia
42
Monza Olivia  
when somebody trades in long term(daily, weekly and monthly) and opens position once a week (or once a month), the  everybody can use from his signals without subscribing. That is why must be way to hide positions from unsubscribed people. Is there any way to hide positions?  how can i contact mql5 manager?is there any email to contact him? 
Aleksey Pak
1291
Aleksey Pak  
andriy sheva:
when somebody trades in long term(daily, weekly and monthly) and opens position once a week (or once a month), the  everybody can use from his signals without subscribing. That is why must be way to hide positions from unsubscribed people. Is there any way to hide positions?  how can i contact mql5 manager?is there any email to contact him? 

You should create a ticket in the Service Desk. For paid signals positions automatically hided for not subscribers.

Anja Firnando
206
Anja Firnando  

Hello anyone there,


I just want to ask something about the error has showed when I tried to become a signal seller on MQL5.


It's showed up the message "Specified account already being used as a signal" 

when I typed a account number 460941 and Broker IC Markets Live 03


In fact, I have never register with that account number at all before.


Please. Resolve my problem.


Thanks so much.

Files:
MQL5_Help.jpg 163 kb
Sergey Golubev
Moderator
113975
Sergey Golubev  
Anja Firnando:

Hello anyone there,


I just want to ask something about the error has showed when I tried to become a signal seller on MQL5.


It's showed up the message "Specified account already being used as a signal" 

when I typed a account number 460941 and Broker IC Markets Live 03


In fact, I have never register with that account number at all before.


Please. Resolve my problem.


Thanks so much.

The system told the used /registered before ... as a signal subscription?
if you are sure that you did not subscribe to any signal (and did niot provide any signal) using this account number so write to the service desk and they can check.