Get in touch with developers using Service Desk! - page 41

Ahmed Abdelghany
59
Ahmed Abdelghany  
hello 
I have a problem with my seller profile it is rejected with remarks and they asked me to upload some photos and repair my address and I did all the system messages asked me to do.
since 2/8/2018
I didn't get any reply 
I wrote to the ServiceDesk and nothing happened 

I tried to contact your number and I got no reply 

I sent an E-mail today 

I don't know what I should do 
its twenty days now I waiting for a response 
please help me in this issue 

thank you 

regards


Sergey Golubev
Moderator
115540
Sergey Golubev  
Ahmed Abdelghany:
hello 
I have a problem with my seller profile it is rejected with remarks and they asked me to upload some photos and repair my address and I did all the system messages asked me to do.
since 2/8/2018
I didn't get any reply 
I wrote to the ServiceDesk and nothing happened 

I tried to contact your number and I got no reply 

I sent an E-mail today 

I don't know what I should do 
its twenty days now I waiting for a response 
please help me in this issue 

thank you 

regards



Please, read this information - 

Forum on trading, automatic trading systems and testing of trading strategies

The "Service Desk" section disappeared

Renat Fatkhullin , 2018.08.15 13:56

That's just because of the number of people who suddenly felt that these are employees of our company should spend their time on questions about everything , we closed the public servicedesk. Servicedesk has turned into a complete madness on a world scale. Do not forget that we serve the whole world, not just the Russian-speaking part.

On this site a huge amount of information available for search. We have done our work, and in 7 languages. Now it's up to everyone to spend their time looking for answers on their questions.

Technical issues should be addressed at a public forum, so that each decision has a leverage effect. Working with technical questions with a 1: 1 leverage in a closed service desk is economically unprofitable for any company that has a scale effect (100-1000 customers is not scale).


Now we radically change the maintenance processes on the site and automate everything that is possible.

Unfortunately, for a while some of the old processes, previously provided manually, were stalled.


What we automate and rework:

  1. Registration of sellers
  2. Publication of products, including updates. Automatic updates are already allowed.
  3. Publications in the Code
  4. Arbitration in freelancing
  5. We improve the processes on the whole front and make them more understandable


To critics:

  • in order to understand reality, one must be able to stand on the position of each side (2-3 sides at least), rather than cementing oneself on one's personal position
  • modes "I should," "someone else must do something there," "this should work like this" is usually mistaken if you look at the reality from the top
  • It is always necessary to take into account the economics of processes and economies of scale
  • the distribution of goods free of charge can not last forever. In the IT sphere a free-of-charge feast was created, which led to a mistake of perception of the whole generation "in the sphere of XXX everything should be free"
  • listen to explanations - they are correct and reasonable
  • We have statistics on our hands and a lot of experience - we know what we are doing
  • we are doing fine, thank you
Ahmed Abdelghany
59
Ahmed Abdelghany  

Thank you, sir, for this helpful information 

I wish this repair will not take a long time because I spent  a lot of effort and time on my product

Sergey Golubev:


Please, read this information - 

UpLinkTrading
21
UpLinkTrading  
How do I get this account deleted?
Sergey Golubev
Moderator
115540
Sergey Golubev  
Conor Dailey:
How do I get this account deleted?
fxradiance
42
fxradiance  

What do I do if I want to stop a job that I've already offered to a developer? The reason 

is because it has passed the dateline and the developer is unresponsive to my requests for updates

and other issues. How do I unlock my funds in the escrow? It's a nightmare.

krayh
70
krayh  
So there is no more service desk??? It's okay to buy a expert trader for say 500 dollar and when  there is a dispute with the seller we have to sort it out with them??? My confidence in the marketplace just dropped to 0.
Anita.Brodwolf
5
Anita.Brodwolf  
Hey please delete my account i used the wrong email and can't accept my mail
Gustavo Almeida
7
Gustavo Almeida  

Hi, 
Is there any way to change my login? I put a wrong one and I'd like to fix it.


Thanks,

Gustavo

Mehmet Haluk Tunc
783
Mehmet Haluk Tunc  

Hello ,

My signal %of profits , deposits and withdrawal values was changed suddenly. I wrote to the desk but they did not solve.

Here you can see from here <link removed> the right % of profits, montly % , correct deposits and withdrawals digits. Please compare it and correct into the right and old values.

Thank you very much.