Trade Copier: Troubleshooting

26 October 2022, 06:35
Alfiya Fazylova
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Alerts generated by Trade Copier

Trade Copier has features that help to avoid the erroneous operation of the copier. When these functions are triggered, the copier displays an Alert on the chart with a warning:

Check if automated trading is allowed in the terminal settings!

Auto-trading is disabled in your terminal. In order for Trade Copier to be able to perform trading operations, you need to enable auto-trading in the terminal, to do this, click the " Auto Trading" button for mt4 or " Algo Trading" for mt5.

Automated trading is forbidden in the program settings for Trade Copier!

Auto-trading is disabled for Trade Copier. In order for Trade Copier to be able to perform trading operations, you need to enable auto-trading for the copier. To do this, in the settings window of the copier, go to the "Common" tab and check the box " Allow live trading" for MT4, or " Allow Algo Trading" for MT5.



Automated trading is forbidden for the account XXX at the trade server side.

The broker has disabled autotrading on the recipient's trading account, so the copier will not be able to trade (copy orders).

This terminal already has a Master. Do not install more than one Master per terminal !!!

The copier in Master mode is already installed on this terminal. One Master instance can work with an unlimited number of Slaves. Only one instance of Master needs to be installed in the vendor's terminal.

The magic number XXX is already in use. Set another magic number other than XXX.

The copier in Slave mode with the specified Magic Number is already installed on the terminal. If you run several Trade Copiers in Slave mode on the same terminal, then you should set different Magic Numbers for each of them.

Change the Magic Number of the launched copier so that its number does not match any of the installed Trade Copiers.


Account number changed, copying stopped.

You have changed the trading account of the terminal without disabling the copying process before that, as a result of which the copier has completed its work. Before changing the trading account of the terminal, disable the copying process!

The magic number has changed, copying is stopped.

You changed the Magic Number of the copier without disabling the copying process before that, as a result of which the copier itself stopped its work. Stop copying before changing copier settings!

Switched Master > Slave, Master data is deleted. Switched Slave > Master, Slave data is deleted.

You have changed the Master>Slave or Slave>Master settings of the copier without disabling the copying process before, as a result of which the copier has stopped its work. Stop copying before changing copier settings!

Error: you cannot change the settings while copying. Disable copying.

You are trying to change the settings without disabling the copy process. Disable copying before changing settings!

Copying pending orders is not supported from/to a netting account.

You are trying to enable copying pending orders from/to your MT5 netting account. Trade Copier does not support copying from/to an MT5 netting account.

The 'Max. Min. Lot' filter is not supported if the Master is a Netting account.

You are trying to enable the filter 'Max. Min. Lot' from MT5 netting account. Trade Copier does not support the 'Max. Min. Lot' if the Master is an MT5 with a netting account.

Error opening master file !!!


Trade Copier could not open or find the Master file.

This error may occur in the following cases:

  • Terminal Master is closed.
  • Trade Copier Master has been removed from the chart.
  • The Start button on the Trade Copier Master panel has been disabled.

Why Trade Copier does not copy some orders, trading errors.

Please note that Trade Copier will be able to open a copy of the order only if there are enough free funds on the Slave account and that the order being opened has valid parameters.

If these conditions are not met, the trading server will not accept the order and will return a trading error to the request to open an order.

If Trade Copier receives an error from the trading server or an order is blocked by an enabled filter, then it will definitely record this in the log, on the Expert tab.

  1. The timeout filter has worked.
  2. There are not enough free funds on the account to open the specified order.

Therefore, if you see that Trade Copier did not copy the order, then you should open the Expert tab and check Trade Copier's records. If you find records of trading errors, or filter triggers, then you need to adjust the settings accordingly, turn off the filter, or, for example, reduce the lot size.

Description of each trading error for MT4 can be found here.

Description of each trading error for MT5 can be found here.

Why is copying slow, how to speed up copying?

Copying speed consists of the following components:

  1. The trading server of the Master account executed the order, assigned it the opening time, and sent the result of the order execution to the Master terminal.
  2. The Master terminal has accepted the result of order execution and added this order to the list of orders.
  3. The Master copier saw this order in the list of orders, generated a report and sent this report to the Slave copier.
  4. The Slave copier accepted this report, and based on this report and settings, it formed the parameters of the copy order and sent a request to open an order to the Slave terminal.
  5. The Slave terminal accepted this request, checked it and sent it to the Slave account's trade server.
  6. The Slave account's trading server accepted this request and placed it in the queue for execution.
  7. As soon as the turn came, the trade server executed the order, assigned it the opening time, and sent the result of the order execution to the Slave terminal.

The time for copying an order is defined as the period of time that elapses from the moment the order is opened on the Master, and until the moment the order is opened on the Slave. The list shows that before a copy order is opened, the copying process goes through many steps.

The only steps the copier affects are steps 3 and 4, that is, transferring data from the Master terminal to the Slave terminal. You can set this speed in the copier settings, and at any time you can see its indication on the panel. The copier does not participate in the remaining steps, and does not influence them in any way.

How to speed up copying:

  1. Close all unused Windows applications and processes. Use the Task Manager to determine the performance of your computer.
  2. Close all unused charts in each terminal. Leave only those charts with copiers installed.
  3. Remove all indicators from the chart.
  4. In each terminal Open the "Market Watch" window and hide all unused symbols. The terminal updates and processes only those symbols that are in the "Market Watch" list, therefore, by hiding all unused symbols, you significantly unload the terminal. This is especially true with a weak computer and low Internet speed.
  5. In each terminal, go to the terminal settings, and on the "Charts" tab, reduce the Max. bars in history and in the window.
  6. Minimize all copier panels.

Trade Copier is down or is not working correctly, what should I do?

According to the rules of the "Market" service, the buyer has the right to support from the developer and demand from the developer to fix the critical error found in the product:

III.5. If complaints about the purchased Product arise, the Buyer should contact the Seller first to clarify the issue.

III.6. The Buyer has the right to require correction of a critical error detected in the Product, resulting in the early termination of the Product operation. If the Product does not meet the stated functionality, the Buyer has the right to require the Seller to make appropriate modifications in the Product.

We fulfill these requirements, we are always in touch and glad to help you. We try to promptly solve all the problems that have arisen. But when contacting us for support, buyers often forget about the following point of the rules:

III.7. The Buyer shall provide the Seller all information necessary for reproducing and fixing errors described in paragraph III.5 and III.6. of these Rules. Claims of general type, such as "It does not work", "The program is not working properly," etc., shall not be considered.

You need to understand that in order to solve the problem, the developer needs to: understand what was happening in your terminal at the time of the problem and reproduce this problem on his computer. If you do not provide the necessary data, then the developer will not be able to help you, not because he does not want it, but because it is technically impossible to do it.

If the Trade Copier does not work or does not work correctly, you should provide the developer with the following data:

Indicate the Trade Copier version, as well as the terminal used (MT4 or MT5). Describe the problem in detail. Indicate how many terminals are used for copying, how many Trade Copiers are running in each of them, and how they are related to each other. If the problem can be demonstrated with a screenshot or video, then attach screenshots or video to the message.

If experts or indicators are installed in the terminal in addition to copiers, be sure to indicate this.

Attach screenshots of copier settings to your message.

Attach log files of the "Expert" tab to the message. *

Attach the log files of the "Journal" tab to the message. **

If the problem is related to opening, modifying or closing orders, attach a screenshot of the "Trade" tab and a report of the "Account History" tab to the message ***. Specify ticket numbers of problem orders.

Where to get the log files of the Expert tab: *

Go to the "Expert" tab, right-click on it, and select "Open" in the context menu. In the window that opens, find the files for the required period of time (date in the file name).

Where to get the log files of the Jornal tab: **

Go to the "Journal" tab, right-click on it, and select "Open" in the context menu. In the window that opens, find the files for the required period of time (date in the file name).

Where to get the trading report ***

Go to the "Account History" tab, right-click on it, and select "Save as report" in the context menu.

Pack all data in a ZIP archive and send it by personal message to the developer.

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