Withdrawal Via Paypal and Funds that are "locked".

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Gary Comey
1802
Gary Comey  

Hi,

In the last few days MQL5 has "locked" my funds and won't allow any withdrawals.  I have sent a message to them but no reply yet. Does anyone have any thoughts?

Thanks

Gary

Carl Schreiber
Moderator
8425
Carl Schreiber  

Be patient!

There is actual an issue - but they are working on it!

Be patient.

Gary Comey
1802
Gary Comey  
Carl Schreiber:

Be patient!

There is actual an issue - but they are working on it!

Be patient.

Carl,

Ah okay. Thanks for the response. I was wondering if it was something I had done.

Sergey Golubev
Moderator
112516
Sergey Golubev  

Some user from rus part of the forum complained today about withdrawal to paypal (with screenshots and so on - his post #955), and admins replied on the post #958 and post #956

If this issue is related to you so - wait for some time.
And after waiting - try once again (tomorrow or the day after tomorrow), and if not possible - write to the service desk.

Gary Comey
1802
Gary Comey  
Sergey Golubev:

Some user from rus part of the forum complained today about withdrawal to paypal (with screenshots and so on - his post #955), and admins replied on the post #958 and post #956

If this issue is related to you so - wait for some time.
And after waiting - try once again (tomorrow or the day after tomorrow), and if not possible - write to the service desk.

Sergey,

Thanks very much. Much appreciated.

Gary

Arturo Lopez Perez
224913
Arturo Lopez Perez  
Gary Comey:

Hi,

In the last few days MQL5 has "locked" my funds and won't allow any withdrawals.  I have sent a message to them but no reply yet. Does anyone have any thoughts?

Thanks

Gary

Mine too. A paypal withdrawal is locked and I can't withdraw it using other method. No reply from service desk yet. It seems like a technical problem that needs solving?
Mafuta Landou
1335
Mafuta Landou  
I have same problem, since Sunday my money is locked. 
Genesis Hafalla
12999
Genesis Hafalla  
Arturo Lopez Perez:
Mine too. A paypal withdrawal is locked and I can't withdraw it using other method. No reply from service desk yet. It seems like a technical problem that needs solving?
Mee too.
Sergey Golubev
Moderator
112516
Sergey Golubev  
Please find below the reply (reply of admin and official reply of MQ).
Make sure that you are having same issue - seems - they are fixing the following issue now: mql5 webpage is stucked when you are pressing to withdraw to paypal for example.
  • If you have the other issue (funds are frozen/locked for example) - write to the service desk please.
  • if you have similar issue - wait to be fixed (today or tomorrow for example).

    Forum on trading, automated trading systems and testing trading strategies

    Communicate with developers through Servicedesk!

    Rashid Umarov , 2019.08.08 12:42

    We reproduced it and will figure it out

    thank you for the information

    Forum on trading, automated trading systems and testing trading strategies

    Communicate with developers through Servicedesk!

    MetaQuotes Software Corp. , 2019.08.08 13:54

    The operation was canceled. We figured it out, and please - do not withdraw once again now.


    Kenneth Parling
    5239
    Kenneth Parling  
    Genesis Hafalla:
    Mee too.

    same problem for me...money locked on withdrawal

    Okay now i know then because service desk seems slow to respond :)

    John Hall
    748
    John Hall  
    same issue here least it seems like they know theirs a problem and are working on it glad i waset alone in the problem.