Use MQL5.community channels and group chats

25 November 2021, 09:11
MetaQuotes
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The MQL5.com site features more than one thousand algo-trading articles, tens of thousands of free source codes and trader services where users can purchase trading applications or copy signals. In addition to implementing innovative trading functions in our platform and maintaining an ultimate infrastructure around it, we strive to provide the best user experience for our community members. Therefore, in addition to the convenient forum in 11 languages we have created the MetaTrader chat integrated with terminals. Use chats for private messages, create group chats or broadcast trading ideas to large audiences through channels.


Chats for communicating with traders and brokers

Create an account in the MQL5.community and communicate with other traders at any time of the day. This single account can be used on the site, in the desktop platform and in MetaTrader mobile apps.

The MQL5.com site was originally launched with the built-in messaging system. Later, this system was redesigned and updated several times. Through this system, MQL5.community traders could discuss privately the questions that could not be discussed in public.


Chats page in the MQL5.community user profile


The development of MQL5 services and the rapid growth of MetaTrader mobile users clearly showed that traders needed not only a private messaging system, but also a full-fledged chat service with groups and channels. After moving to a new system in 2012, scattered messages were conveniently arranged into threads. With the introduction of push notifications, the messaging system became absolutely mobile and instant.

In 2016, chats were integrated into the desktop terminal, enabling communications with friends and fellow traders without opening a web browser. Two years later, the desktop terminal offered native support for chats and channels, through which brokers could provide technical support to their clients straight in the trading platform. Thus, in addition to offering a convenient tool for communicating with like-minded people, chats provide the quickest possible method to request assistance from your broker.

Broker chat in the MetaTrader 5 terminal


To create a technical support chat in MetaTrader 4/5, the broker needs to register an MQL5 account and request extended business permissions. The technical support account assigned to a trading server is displayed in a priority position and is always available to all traders from the relevant server.


Group or channel?

Like most of the existing instant messengers, MetaTrader chats offer opportunities for broadcasting messages to large audiences. Two messaging types are available: groups and channels. Both types allow communicating with friends and colleagues, as well as sharing images, videos and files. Each of the types can be additionally used as a means to increase revenues from MQL5 services, such as Signals and Market.

Channels are usually used for broadcasting information to subscribers and thus they can serve as a microblogging platform. For example, they provide an efficient way to share news and important announcements with Signal subscribers or Market product users. If you make a channel public, any MQL5.community member will be able to subscribe to it. In private channels, only the owner and users with administrator permissions can invite members. A distinctive feature of this chat type is that message can only be sent by the channel owner or administrators. Subscribers can only read posts, without the ability to write messages.

Please pay attention to this feature when choosing a form for your chat. Use channels if you only want to share information, without receiving any feedback or comments.

All messages written by administrators in channels are anonymous and are signed with the channel name, without distinguishing between administrators. If you want all users to be able to write messages, you should create a group chat.

Channels can be conveniently viewed in MetaTrader mobile apps for iPhone and Android.

Channels in MetaTrader mobile apps for iPhone and Android

We have additionally created a separate messenger app MQL5 Channels for iPhone, which supports all the functionality of MQL5.community chats. With the highly efficient data packing, your messages are delivered using as little data as possible. Messages are delivered quickly, even on slow networks and devices.

The channel owner can appoint additional administrators, giving them the right to write posts, and thus a channel can be managed by a group of editors. In this case, all new messages are signed with the channel name, without showing the name of the actual message author. Group chats provide a powerful tool to build communities, allowing all members to share messages and images. Each message in groups is signed with the relevant author's name, and each is displayed in a separate color.


Creating a group chat

Group chats are intended for communities and teams. Any group member can write messages in such groups, as well as post images and files of supported formats. Groups are convenient for shared projects and investment discussions with friends and teammates. Traders can use group chats for developing trading strategies, sharing ideas and working in projects.

Every MQL5.community user can create their own channels and groups. The channel or group author is its main administrator, who can assign additional permissions to other subscribers.

In the web browser version, group and channel creation buttons are available in the User Profile, in the upper corner of the Messages section. Using the search button next to them, you can easily find an existing chat or user by typing the name.

Searching and creating a chat in the browser


Specify the name of the group and add a logo that will be displayed in the list of chats. A good logo will make it easier for subscribers to find your group. Add short and clear group descriptions.

You can also add one or more links that will be visible to subscribers in the group description section.

Creating a group

The system supports two types of group chats:
  •     Public — any authorized MQL5.community user can join such a group.
  •     Private — such groups are not visible to other users. Access to them can be granted by group administrators or members if the "Regular chat users can add new members" option is enabled.

You can give moderator or administrator permissions to group users, as well as restrict user rights, for example disable the ability to post messages.

Editing permissions in a group chat or channel



Navigation in chats

To switch between chats, groups and channels, use the icon under the list of threads. The relevant tooltips appear when you hover the mouse over the icons.

Navigation in the web browser

The relevant commands in the desktop terminals perform the same actions, but they have slightly different icons. The section description also appears in a tooltip on hover.

Chat navigation in the MetaTrader terminal

These icons provide access to the following sections (from left to right):

  • Broker technical support chat, if the broker has enabled this option for the trade server
  • List of all chats
  • Private chats by names of MQL5.community users
  • Group chats by group names
  • Channels


Use chats in MQL5 services

Group chats provide a convenient tool for Market and Signals sellers to reach their customers. For example, you can promptly react to arising issues and answer questions, as all messages are instantly delivered to mobile terminals. You will increase the customer loyalty by providing efficient product support.

Market sellers can announce the releases of new product versions and answer customer questions. Signal providers can publish periodic reviews on current market developments and share trading reports. Use group chats and channels to present your new products to potential customers and to raise your product awareness.

 

Chats main page at MQL5.com



Use MetaTrader chats!

Communicate with like-minded people and traders from all over the world, send private messages, create public or private communities and broadcast information to large audiences.

Create group chats and channels to reach millions of traders who use MetaTrader terminals and MQL5 services.

Translated from Russian by MetaQuotes Software Corp.
Original article: https://www.mql5.com/ru/articles/8586

Last comments | Go to discussion (5)
Daniel Stein

Dear Metaquotes,

this is surely a good start, but compared to other messengers no improvement - not even close to them.


If you have hundreds of customers in a group you're working with this group chat management tool all day long and to keep the overview there are essential features missing.

1. The option to quote and reply to a specific message in the chat history. 

2. The option to search for specific text fragments or postings of specific users in the chat history 

3. A pinned message on top of the chat where the admin can clarify the chat group rules and summarize links to interesting messages (content that otherwise get lost in the flood of messages)

4. Posting a screenshot with a specific text - so that everyone knows this is related to each other. So far, the picture and text is splitted in two separate messages.


Optional features are:

5. The option to add smileys. I know you don't like them but that's how people communicate these days. Without them it's all pretty "cold" and emotionless.

6. The option for a dark-mode, for better readability and less stress for the eyes.


I can just encourage you to study what missing on this platform compared to your personal favourite messenger tool.
If you implement just a few of your favourite features you'll attract more and more users (authors) to switch.

If you like to get a visual impression of how we do it for us and our company please contact me in private.

Thanks and best regards
Daniel

Bernhard Schweigert
This is a step forward. Just make sure that private messages are not delayed, as they sometimes were for many hours. This may not be the case if you have only a few messages, but since I have hundreds of clients and many messages, it is often the case.
Jan Flodin

What I am personally missing is the option to archive chats so that they will disappear from the right pane. You had that option back in 2018 (or late 2017?) before you totally changed the messaging system to its present form. As Bernhard mention some of us have hundreds of clients and many messages during a day. It was really convenient to reply to the customer with a solution or explanation and then archive the chat knowing that the remaining visible items are messages still to be processed. It was like a TODO list for me. Of course, if the customer sends a reply in an already archived chat that message should appear in the list of active chats again. Daniel suggested something similar (point 1) in the first comment.

An advantage with an archiving system is also that it will be easier to spot the messages in case they are delayed. As you know delayed messages are not appearing at the top of the list as they arrive but sorted according to the time the customer sent it.

Thanks in advance for considering this improvement.
Jan

Flavio Jarabeck

Metaquotes should enable only for Approved Sellers an API to publish directly to Channels.

Sellers have to deal with dozens on Social Media tools turning their work of "spreading the word" more and more complicated without the flexibility of a closed tool like this...

To me, right now, it is useless...

Bernhard Schweigert
Bernhard Schweigert #:
This is a step forward. Just make sure that private messages are not delayed, as they sometimes were for many hours. This may not be the case if you have only a few messages, but since I have hundreds of clients and many messages, it is often the case.

Right now I am seeing this problem again. A message shows up in the message list as new, but when I open the message it is from 2 weeks ago and no updated chat shows up.

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