Discussion of article "Payments and payment methods" - page 151

[Fernando Carreiro]

janwan #: There is no clear explanation available at MQ5 .com regarding payment method via paypal, there is no phone number registered and no service desk registered to get a story. That is the reason I used forem. No clarity in the MQ5 website!

For financial issues, please contact the Service Desk — https://www.mql5.com/en/contact

[Sachin Gautam]

Nitin Raj #:
I was initially skeptical, but withdrawals to my Visa card have been smooth so far, with the amount hitting my bank account in just 2 seconds. Even if MQL5 restores PayPal in the future, I’d think twice before using it for withdrawals.

Are you withdrawing your amount in Indian bank account visa card ? Please help as paypal option is gone and i am stuck with huge money stuck in mql5. As in India the webmoney and bank transfer is not possible only option remaining is visa

[Sayadi Achraf]

Alberto Gauer Borrego #:

Paypal is gone not down...

Service Desk will open an exception if you have over 2K and less than 3K, for a wire transfer, if that's really the only option available for withdrawal

Did you contact Service Desk to get 2k for wire transfer?

[Thomas Bradley Butler]

Ryan L Johnson #:

You have me a bit confused/concerned. I'm in the U.S. but never made a withdrawal.

I recall having entered my bank info upon Market Seller registration.

Are you saying that the debit card option shows but fails?

it doesn't work, it fails. I have tried contacting the desk, they seem to not really care and not much of a response. The bank has no showing of it being rejected. I dont think withdraws can be made to debit card in US without the bank account information

[Samuel Manoel De Souza]

I made a research and found that the withdraw to bank card is made using Mastercard Send. What happens is that not all banks has implemented this tecnology. Even those who have done, they need to enable this for their clients account/card.

[Pedro Potter]

Alain is also trying to figure this out: https://www.mql5.com/en/forum/479067/page2#comment_55556117

[Sayadi Achraf]

I think the optimal solution for most sellers is to reduce the minimum bank wire fees to $1,000 or $500. Honestly, such a reduction would help most sellers significantly. Thank you @MetaQuotes 

[Alain Verleyen]

Pedro Potter #:

Alain is also trying to figure this out: https://www.mql5.com/en/forum/479067/page2#comment_55556117

Yep, I tried 3 credit cards so far, from 3 different "banks". I am wondering if it's not related to the origin country (Canada in my case), but I am not sure.

Still trying to get some authoritative answer from various service desks, which is somewhat exhausting.

[Ryan L Johnson]

Thomas Bradley Butler #:

it doesn't work, it fails. I have tried contacting the desk, they seem to not really care and not much of a response. The bank has no showing of it being rejected. I dont think withdraws can be made to debit card in US without the bank account information

Ah ha! That must be it.

[Pedro Potter]

Alain Verleyen #:

Yep, I tried 3 credit cards so far, from 3 different "banks". I am wondering if it's not related to the origin country (Canada in my case), but I am not sure.

Still trying to get some authoritative answer from various service desks, which is somewhat exhausting.

I don't think this is a country-related issue. I've tried using cards linked to British and US based accounts, as well as a card from a major Brazilian bank. In all cases, the MQL5 system returns "Payment system declined the transaction", while the bank claims "We didn't even receive any request on our end". Anyway, if PayPal really isn't coming back, as @Sayadi Achraf mentioned, they should at least consider lowering the minimum wire transfer amount.