Apple China denies location tracking claims: we’re ‘deeply committed to protecting the privacy of all our customers’

Apple China denies location tracking claims: we’re ‘deeply committed to protecting the privacy of all our customers’

13 July 2014, 22:12
Rachael Taylor
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This past week, Chinese State TV called the iPhone a “national security concern” because of its location tracking capabilities. The iPhone’s operating system utilizes location for several applications, including Maps and Weather. iOS 7 also introduced a new feature that utilizes a customer’s location in order to provide improved traffic and route information. Now, Apple has quickly responded via a concrete and comprehensive message on its website for China. The message is advertised on the homepage, and is a direct response to the allegations from China State TV.

Apple denies the claims by stating that “privacy is built into [its] products and services from the earliest stages of design. We work tirelessly to deliver the most secure hardware and software in the world.” Apple also explains that it uses industry leading encryption to protect location data, and says that all location data is stored solely on the iPhone, not on Apple’s servers.

Apple goes on to, once again, explain that it does not work with government agencies to spy on its customers: “Apple has never worked with any government agency from any country to create a backdoor in any of our products or services. We have also never allowed access to our servers. And we never will. It’s something we feel very strongly about.” Apple goes on to list specific work it does for individual services in order to protect customer privacy.

On Maps:

Our customers want and expect their mobile devices to be able to quickly and reliably determine their current locations for specific activities such as shopping, travel, finding the nearest restaurant or calculating the amount of time it takes them to get to work. We do this at the device level. Apple does not track users’ locations – Apple has never done so and has no plans to ever do so. Calculating a phone’s location using just GPS satellite data can take several minutes. iPhone can reduce this time to just a few seconds by using pre-stored WLAN hotspot and cell tower location data in combination with information about which hotspots and cell towers are currently being received by the iPhone. In order to accomplish this goal, Apple maintains a secure crowd-sourced database containing known locations of cell towers and WLAN hotspots that Apple collects from millions of Apple devices. It’s important to point out that during this collection process, an Apple device does not transmit any data that is uniquely associated with the device or the customer.

On App Store apps and Location Services settings:

Apple gives customers control over collection and use of location data on all our devices. Customers have to make the choice to enable Location Services, it is not a default setting. Apple does not allow any app to receive device location information without first receiving the user’s explicit consent through a simple pop-up alert. This alert is mandatory and cannot be overridden. Customers may change their mind and opt-out of Location Services for individual apps or services at any time by using simple “On/Off” switches. When a user turns “Off” location data for an app or service, it stops collecting the data. Parents can also use Restrictions to prevent access by their children to Location Services.

On Traffic tracking, iOS in the Car, Notification Center, and iTunes in the Cloud:

When it comes to using iPhone for traffic conditions, iOS can capture Frequent Locations to provide commute information in the Today view of Notification Center and to show you automatic routing for iOS in CarPlay. Frequent Locations are only stored on a customer’s iOS device, they are not backed up on iTunes or iCloud, and are encrypted. Apple does not obtain or know a user’s Frequent Locations and this feature can always be turned “Off” via our privacy settings.

Of course, Apple’s sharp and direct response to these location tracking claims indicates how seriously the company takes both its public perception and the privacy of customers.

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