What is going on with MQL5 Payment System?

To add comments, please log in or register
Nesimeye Oswald
135752
Nesimeye Oswald  

Imagine my surprise on Friday last weekend when i woke up to withdraw my funds from Mql5 and there were no payment options available for withdrawal !. First they took down PayPal last month and now no webmoney or epayment withdrawals.  And i have since sent service desk a message on Friday but no reply.  Woke up today and voila only CardPay withdrawal option is available. Never heard of CardPay or used it before and they expect me to process my withdrawals through CardPay.? Why is Mql5 doing trail and error with peoples funds ? I mean you collect 20% from my product and don't have the courtesy to let me make my withdrawals in peace ? . Webmoney is what i use for deposit and withdrawals, please put it back on. Worst part is when you contact service desk on finance related issues they take weeks to reply , you are getting 20% of my products so do your damn job well!


Juvenille Emperor Limited
Moderator
9142
Eleni Anna Branou  
Nesimeye Oswald:

Imagine my surprise on Friday last weekend when i woke up to withdraw my funds from Mql5 and there were no payment options available for withdrawal !. First they took down PayPal last month and now no webmoney or epayment withdrawals.  And i have since sent service desk a message on Friday but no reply.  Woke up today and voila only CardPay withdrawal option is available. Never heard of CardPay or used it before and they expect me to process my withdrawals through CardPay.? Why is Mql5 doing trail and error with peoples funds ? I mean you collect 20% from my product and don't have the courtesy to let me make my withdrawals in peace ? . Webmoney is what i use for deposit and withdrawals, please put it back on. Worst part is when you contact service desk on finance related issues they take weeks to reply , you are getting 20% of my products so do your damn job well!


Metaquotes is restructuring their payment systems: https://www.mql5.com/en/forum/320471/page30#comment_13205418

Nesimeye Oswald
135752
Nesimeye Oswald  
Eleni Anna Branou:

Metaquotes is restructuring their payment systems: https://www.mql5.com/en/forum/320471/page30#comment_13205418

I tried confirming withdrawal to my Master Card this morning and it was unable to confirm even after three attempts of entering the codes sent to my phone. Was saying error occured with the payment system. 

Quick question, is the Master and Visa Card options available for all country currencies ?

Sergey Golubev
Moderator
112951
Sergey Golubev  
Nesimeye Oswald:

I tried confirming withdrawal to my Master Card this morning and it was unable to confirm even after three attempts of entering the codes sent to my phone. Was saying error occured with the payment system. 

Quick question, is the Master and Visa Card options available for all country currencies ?

There are the about 2 or 3 weeks from now when no one can withdraw anything (or someone can something for example).
Why?
Because the company  is making the re-organization and so on.

Everybody knows and waiting, many users are waiting for new announcement ... and it is what the forum  is living for the several days for now from..

Seems, you are not reading the forum and you were out of the forum for the month ... because you are askinbg about we all know ..
We finished the discussion and waiting for the final news, and you are started asking ...
You are not reading the forum. .. hoping that someone will read the forum and tell you ...

No slaves here sorry (joking).

-------------

to make it shorter:

The latest announcements are on post #304 and post  #295.

Seyedfazel Hosseini
16949
Seyedfazel Hosseini  
Sergey Golubev:

There are the about 2 or 3 weeks from now when no one can withdraw anything (or someone can something for example).
Why?
Because the company  is making the re-organization and so on.

Everybody knows and waiting, many users are waiting for new announcement ... and it is what the forum  is living for the several days for now from..

Seems, you are not reading the forum and you were out of the forum for the month ... because you are askinbg about we all know ..
We finished the discussion and waiting for the final news, and you are started asking ...
You are not reading the forum. .. hoping that someone will read the forum and tell you ...

No slaves here sorry (joking).

-------------

to make it shorter:

The latest announcements are on post #304 and post  #295.

Thanks to the webmasters for updating the payment options but it is really difficult for many users to get paid and have a lot of commissions.

For example, If I sell a product, the website gets a 20% commission.

To withdraw the money, Another 1.5% is deducted.

I'm in a country where I have to pay 10% commission to intermediary companies to use MasterCard or PayPal.

And finally, to change my country's currency and I have to pay 5% more.

Plenty of commissions and difficult steps.

Give users at least more options.

We live in the 21th century.

Nesimeye Oswald
135752
Nesimeye Oswald  
Sergey Golubev:

There are the about 2 or 3 weeks from now when no one can withdraw anything (or someone can something for example).
Why?
Because the company  is making the re-organization and so on.

Everybody knows and waiting, many users are waiting for new announcement ... and it is what the forum  is living for the several days for now from..

Seems, you are not reading the forum and you were out of the forum for the month ... because you are askinbg about we all know ..
We finished the discussion and waiting for the final news, and you are started asking ...
You are not reading the forum. .. hoping that someone will read the forum and tell you ...

No slaves here sorry (joking).

-------------

to make it shorter:

The latest announcements are on post #304 and post  #295.

Thanks for the info. But information like these should be mailed to users, not every one goes to the forum you see.

Nesimeye Oswald
135752
Nesimeye Oswald  
Seyedfazel Hosseini:

Thanks to the webmasters for updating the payment options but it is really difficult for many users to get paid and have a lot of commissions.

For example, If I sell a product, the website gets a 20% commission.

To withdraw the money, Another 1.5% is deducted.

I'm in a country where I have to pay 10% commission to intermediary companies to use MasterCard or PayPal.

And finally, to change my country's currency and I have to pay 5% more.

Plenty of commissions and difficult steps.

Give users at least more options.

We live in the 21th century.

My point exactly, why complicate a payment system that has been working for us ? These new options would end up making our funds even smaller for some of us staying in some part of the world. Even tried withdrawing with my master card but it didn't work, my mc is in my local currency and not sure if cardpay processes funds to local currency cards .

Hamed Dehghani
41547
Hamed Dehghani  

Hello

Dear Users

MQl5 has removed web money withdrawal system ?

I cant find it in withdraw page.

Right now we have just one withdraw payment method ?! card pay ?

Nesimeye Oswald
135752
Nesimeye Oswald  
Hamed Dehghani:

Hello

Dear Users

MQl5 has removed web money withdrawal system ?

I cant find it in withdraw page.

Right now we have just one withdraw payment method ?! card pay ?

Yes so it seems 

drayzen
562
drayzen  

To make life easier for everyone, @MetaQuotes Software Corp. should be posting status updates on the Deposit and Withdrawal pages so we don't have constant questions in the forums..  ;)

Thorsten Rohweder
1713
Thorsten Rohweder  

Communication from Metaquotes to sellers and customers is about zero.

I'm not willing to search for general important  somewhere in the forum or else.

This information must be delivered right in my inbox somewhere.

This is the procedure all companies do they send important information via email.

Board pinning and printed newspapers was in  20 th century.

To add comments, please log in or register