VPS not working - page 12

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Sergey Golubev
Moderator
107196
Sergey Golubev  
vghanem:
i have indicators attatched and ive not selected dll on them.

I did not see synchronization in the log ...

By the way, I passed your VPS log to the admins (hope they help).

vghanem
93
vghanem  
This is terribly wrong Sir.so it means  I get ripped off twice? Does METAQUOTES really care about their clients? Or they are just into duping them to favour institutions? How can I buy a service twice and have it not working? I don't understand. I feel cheated and betrayed by your company Sir. 
Sergey Golubev
Moderator
107196
Sergey Golubev  
vghanem:
This is terribly wrong Sir.so it means  I get ripped off twice? Does METAQUOTES really care about their clients? Or they are just into duping them to favour institutions? How can I buy a service twice and have it not working? I don't understand. I feel cheated and betrayed by your company Sir. 

Why are you telling it to me?

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And yes, I reported to MetaQuotes about your case, and they may tell: when you made a synchromnization (I did not see it from log file), and how many charts with tools were attached during the synchronization (because I did not see any chart from your log file).

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And if you want to get refund - so write to the serice desk to MetaQuotes.
But please note - they will ask for details too (in the same way as I asked for log file from you this morning ...).

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vghanem
93
vghanem  
I wrote to service desk via the contact form. I was told their service desk does not deal with vps issues. They handle only financial issues so they directed me back to the forum. Do you have an alternate way to contact metaquotes ?
MMaarits
54
MMaarits  

Metaquotes, please create service desk form where people can report VPS issues, this forum is not suitable solution for reporting VPS's issues.


How can I change VPS host server? For example MQL5 New York 5 to MQL5 London 7.

Sergey Golubev
Moderator
107196
Sergey Golubev  
MMaarits:

Metaquotes, please create service desk form where people can report VPS issues, this forum is not suitable solution for reporting VPS's issues.


How can I change VPS host server? For example MQL5 New York 5 to MQL5 London 7.

Change VPS server?
As far as I know - it is currently impossible.
Just hope that MQ will implement this feature.

MMaarits
54
MMaarits  
No, it is not impossible. Last time when I was at the same situation I reported it to the service desk and they changed VPS host.
joeng82
144
joeng82  

My MT5 EA seems to has went rogue after using your VPS (NY Server)

It randomly places trades for me. It was working just fine before the VPS. 

I'm not sure if its the problem with my EA or the VPS since I'm away on a vacation.

What could have caused my EA to malfunction besides the VPS? 

Keith Watford
Moderator
14969
Keith Watford  
joeng82:

My MT5 EA seems to has went rogue after using your VPS (NY Server)

It randomly places trades for me. It was working just fine before the VPS. 

I'm not sure if its the problem with my EA or the VPS since I'm away on a vacation.

What could have caused my EA to malfunction besides the VPS? 

Do not double post.

I have deleted your other topic

Zofael
105
Zofael  

Hi all!

Anyone with the problem with error in  Virtual Hosting: failed to connect to server 'MQL5 New York 11' ?

I'm facing the problem since 03/12. Unfortunately it's not possible to generate txt since the communication with the VPS fails. Follow my file! Today I lost my trades. 
I opened a ticket in the service desk, let's see what they do! I contract a virtual hosting just to not have this kind of headache.

Files:
vh2.png 19 kb
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