My Seller Account Not Approve - page 3

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Rakesh Sharma
122
Rakesh Sharma  
Sizwe Ndlovu:
hy Rakesh and me too my account in mql5  has not been opened yet but I'm still trying to open it
These people are very upset and no support is available.
Sizwe Ndlovu
135
Sizwe Ndlovu  
Rakesh Sharma:
These people are very upset and no support is available
Sizwe Ndlovu
135
Sizwe Ndlovu  
Sizwe Ndlovu:
We need help 
Sergey Golubev
Moderator
106642
Sergey Golubev  
Rakesh Sharma:
Tell me where the deficit is coming. I will try to overcome all the shortcomings and try my best to get my account approved.

Please, do not try the people here (incl moderators of the forum) to be responsible for your case.
Because the approvements of the sellers account (to use this account to sell the products on the Market and so on) are making in almost automated way, and it is finally managed by the admins (not moderators of the forum).

-----------

So, please, do not make us to be publicly responsible something which we do not!

Eleni Anna Branou
Moderator
6956
Eleni Anna Branou  
Rakesh Sharma:
These people are very upset and no support is available.

Some applications are approved in 3-4 days and some take 6 months, do you really think that this is just luck?

No, some people take these things seriously and know how to comply with rules and follow them and some just don't.

Sergey Golubev
Moderator
106642
Sergey Golubev  

Forum on trading, automated trading systems and testing trading strategies

Automation of MQL5.com services

MetaQuotes Software Corp., 2018.09.07 20:22

The MQL5.community continues to develop, and we are happy to see the number of members and service users growing. However, we are no longer able to moderate Market, Code Base and Freelance manually — this requires a lot of resources from our company. Therefore, we decided to provided maximum automation for the community processes, which require the help of service moderators.

We are working hard on the automation, and have already released the following updates:

  • Codes in the Code Base are now published without a moderator. Prepare a description of your MQL4/MQL5 example, add good screenshots sized no more than 750x500 pixels and submit your code for verification. After a successful automated testing, it will be immediately published in the Code Base, and an appropriate announcement will be added on the forum. 
  • Freelance now allows parties to solve certain types of force majeure situations, enabling the Developer and the Customer to come to an agreement without Arbitration. We have added required commands directly to the current order page.



    If an issue cannot be solved, parties can still request Arbitration from the service moderators. In the future, we also plan to automate such cases.

  • Publishing of Products in the Market has been fully automated. Now the author needs to fill in all the necessary fields and pass through automated checks, after which the Product will be instantly published in the Market. Now, authors can easily edit Product descriptions, release updates or temporarily remove Products from the Market showcase to fix errors. It can be done faster now, as Sellers do not have to wait for moderation.
  • The automation will not affect Product quality control: users can complain on Products, which violate the Market rules:
    • The Product must not:
      • guarantee, promise or hint at profits through the Product name, logo, screenshots or description;
      • contain words and expressions in superlative degree relating to Product features or the underlying concept;
      • present trading strategy backtest results as real trading results, whether expressly or implicitly;
      • contain links to external resources to be used as a description;
      • contain flashy/immodest titles of description sections or Product names;
      • use images of money or valuables in any form;
      • use any pictures of non-aesthetic nature as a Product icon or screenshots.
      The Product shall be described in a calm manner using simple clear sentences without slang and abbreviations.
    • The Seller shall not sell or distribute any harmful products through the Market service.
    • The Seller shall not integrate and apply any third-party sales, accounting, license control and update management systems (including the ones using WebRequest features) in Products.
    • The Seller shall not collect users' personal data by means of Products or implement additional custom limitations on the functionality of MQL4/MQL5 applications.
    • The Seller shall not publish multiple copies of Products, which are based on the same idea and differ only in input parameter settings, symbols, and/or timeframes. Creation of similar Products having slightly changed descriptions and/or design shall be considered as spam and lead to the removal of all detected copies from the Market showcase, while the Seller shall be banned from all paid MQL5.com services.

    We believe that control by the MQL5.community members will be as effective as the manual Product moderation.

  • Verified User status will also be provided in the automated mode. At the current stage, a user instantly receives an appropriate message in case of providing inaccurate data.
These are the first steps towards the automation of our processes. We are reviewing all of our services in order ensure convenience and simplicity of use for the active members of the MQL5.community.

Useful links:

  1. Frequently Asked Questions about the Signals service
  2. Use tips in the Freelance service!
  3. The checks a trading robot must pass before publication in the Market
  4. Tips for an Effective Product Presentation on the Market

Alphonsus Izunobi
99
Alphonsus Izunobi  
My seller account register was rejected as well, i have messaged and replied to the message sent to me but no reply, i took pic of passport with my phone and sent but no response. I sent email to service desk and i was asked to reply message  but no response. why no response
Sergey Golubev
Moderator
106642
Sergey Golubev  
Alphonsus Izunobi:
My seller account register was rejected as well, i have messaged and replied to the message sent to me but no reply, i took pic of passport with my phone and sent but no response. I sent email to service desk and i was asked to reply message  but no response. why no response

Forum on trading, automated trading systems and testing trading strategies

My Seller Account Not Approve

Eleni Anna Branou, 2018.09.21 15:56

Ask the service desk why they rejected you.

Usually they reject applications, due to improper document submission.

Read the below documentation:

  1. To confirm their identity, users need to provide a photograph of one of the following documents:
    • passport (double-page spread);
    • ID card or identity certificate (front side);
    • driver's license (front side).
  2. Document photographs should meet the following requirements:
    • photographs should be in color;
    • photographs should be uncut — all edges of a document should be visible;
    • a document should occupy more than 50% of the photograph area;
    • a photograph should be clear; a text should be legible and easy to read;
    • editing photographs using image-processing applications is not allowed.

Alphonsus Izunobi
99
Alphonsus Izunobi  


Thank you for your response

I did all mentioned here but no response...

what else can i do

Massimo Petranzan
533
Massimo Petranzan  

The document photo I sent for registration as seller has been rejected with the following indication:

I am not able to understand what does it mean "upload photo with the QR code".

How do I have to proceed?

Thank you.
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