My Seller Account Not Approve - page 4

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Karim Abdelhakim
18
Karim Abdelhakim  
Massimo Petranzan:

The document photo I sent for registration as seller has been rejected with the following indication:

I am not able to understand what does it mean "upload photo with the QR code".

How do I have to proceed?

Thank you.
I got the same message today . they want image with QR . I don't understand whether they want me to resubmit my passport or my personal image . and what does it mean to be qr image?
Marco vd Heijden
Moderator
8644
Marco vd Heijden  

The quick response code has to be in the picture so that the system can scan it.

Massimo Petranzan
634
Massimo Petranzan  
Marco vd Heijden:

The quick response code has to be in the picture so that the system can scan it.

Thank you Marco,

so I have to print the QR code and take a photo of my document near the QR code.

Marco vd Heijden
Moderator
8644
Marco vd Heijden  
Massimo Petranzan:

Thank you Marco,

so I have to print the QR code and take a photo of my document near the QR code.

You can try it.

Mohammad Tashackori Mianrudi
37
Mohammad Tashackori Mianrudi  

attach a screenshot for more visibility.
For seller confirmation, I've sent my documents again.

But no message or reaction recieved from the MQL5 team.

Massimo Petranzan
634
Massimo Petranzan  

Just for your knowledge hoping this help who as the same problem.

Once I have uploaded the photo of my document near the QR code the seller page changed and clearer explanation is displayed:

Documents

Take two photos on your phone and upload them below

1. A photo of one of the following documents:
  • Passport (the main data page)
  • ID card or identity certificate
  • Driver's license
The document photo should meet the following requirements:
  • The document should be positioned in front of the camera, any angular distortions must be avoided
  • Take a photo right before uploading, old photos are not accepted
  • Scanned copies are not accepted
  • Photos must be in color
  • Resolution: no less than 2048 x 1536 pixels
  • Photos should be clear; a text should be legible and easy to read
  • Photos must not be edited by image-processing software
  • A document should occupy more than 50% of the photo area
  • All edges of a document should be visible
  • The document must be valid at the time of sending the photo
  • If the document's validity period is specified on a reverse side or another page, provide an additional photo with the document validity period

Take a photo of your document on a smartphone or digital camera and upload it to Document photo.


2.  Your photo with a QR code in the background:

  1. Click "Open QR Code"
  2. Position yourself with your back against the monitor, so that the QR code appears in the background
  3. Look at the camera and take a selfie, or ask anyone to take your photo with the QR code
  4. Your full face and the QR code must be clearly visible in the photo
  5. Photos with a hat, sunglasses and any other objects hiding the face are not allowed.
  6. Upload the photo using the link Upload photo with the QR code
The uploaded Document photo and Photo with the QR code will be compared. If differences in the photos are detected, your application will be automatically rejected.
Massimo Petranzan
634
Massimo Petranzan  
Massimo Petranzan:

Just for your knowledge hoping this help who as the same problem.

Once I have uploaded the photo of my document near the QR code the seller page changed and clearer explanation is displayed:

Documents

Take two photos on your phone and upload them below

1. A photo of one of the following documents:
  • Passport (the main data page)
  • ID card or identity certificate
  • Driver's license
The document photo should meet the following requirements:
  • The document should be positioned in front of the camera, any angular distortions must be avoided
  • Take a photo right before uploading, old photos are not accepted
  • Scanned copies are not accepted
  • Photos must be in color
  • Resolution: no less than 2048 x 1536 pixels
  • Photos should be clear; a text should be legible and easy to read
  • Photos must not be edited by image-processing software
  • A document should occupy more than 50% of the photo area
  • All edges of a document should be visible
  • The document must be valid at the time of sending the photo
  • If the document's validity period is specified on a reverse side or another page, provide an additional photo with the document validity period

Take a photo of your document on a smartphone or digital camera and upload it to Document photo.


2.  Your photo with a QR code in the background:

  1. Click "Open QR Code"
  2. Position yourself with your back against the monitor, so that the QR code appears in the background
  3. Look at the camera and take a selfie, or ask anyone to take your photo with the QR code
  4. Your full face and the QR code must be clearly visible in the photo
  5. Photos with a hat, sunglasses and any other objects hiding the face are not allowed.
  6. Upload the photo using the link Upload photo with the QR code
The uploaded Document photo and Photo with the QR code will be compared. If differences in the photos are detected, your application will be automatically rejected.

So I have upload the wrong photo with QR and now I cannot change it because I can only upload the new document photo.
What do I have to do?
How can I reupload the photo with QR code?

Afsal Meerankutty
16
Afsal Meerankutty  
What it means by 
  1. Click "Open QR Code" ?
I didn't see any QR code button to click!!!
Massimo Petranzan
634
Massimo Petranzan  
Afsal Meerankutty:
What it means by 
  1. Click "Open QR Code" ?
I didn't see any QR code button to click!!!

Did you have already sent the document for approval?

This request arrive after about 10 days you have upload the document photo for approval.

First time you have only to upload the photo of document as indicated in point 1:

"1. A photo of one of the following documents:"

Lachlan Meakin
42
Lachlan Meakin  

I have had ridiculous problems opening seller account as well.. Extremely long delays then rejecting my ID even though it is a perfect close up shot of my drivers licence that follows all of their rules.

This is the same ID I have opened CFD accounts with with no problem.


Now they want a selfie with the QR code.


All messages I send are not replied to.


Very amateurish, very unprofessional.


Makes me worry about sending them my ID wondering if will end up on the Darknet for sale.

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