The document photo I sent for registration as seller has been rejected with the following indication:
I am not able to understand what does it mean "upload photo with the QR code".
How do I have to proceed?
The quick response code has to be in the picture so that the system can scan it.
Thank you Marco,
so I have to print the QR code and take a photo of my document near the QR code.
You can try it.
attach a screenshot for more visibility.For seller confirmation, I've sent my documents again.
But no message or reaction recieved from the MQL5 team.
Just for your knowledge hoping this help who as the same problem.
Once I have uploaded the photo of my document near the QR code the seller page changed and clearer explanation is displayed:
Take a photo of your document on a smartphone or digital camera and upload it to Document photo.
2. Your photo with a QR code in the background:
So I have upload the wrong photo with QR and now I cannot change it because I can only upload the new document photo.What do I have to do?How can I reupload the photo with QR code?
Did you have already sent the document for approval?
This request arrive after about 10 days you have upload the document photo for approval.
First time you have only to upload the photo of document as indicated in point 1:
"1. A photo of one of the following documents:"
I have had ridiculous problems opening seller account as well.. Extremely long delays then rejecting my ID even though it is a perfect close up shot of my drivers licence that follows all of their rules.
This is the same ID I have opened CFD accounts with with no problem.
Now they want a selfie with the QR code.
All messages I send are not replied to.
Very amateurish, very unprofessional.
Makes me worry about sending them my ID wondering if will end up on the Darknet for sale.