To improve the convenience of our services, we have added tips on the most frequent Customer issues in the Freelance. We collected feedback and comments from trading robot and technical indicator Developers in a special forum topic, and prepared short tips with images based on these comments.
All questions and answers are grouped by Category for easy search: by clicking on "How to...", the Developer or Customer can access the list of the most frequent questions and search by keywords.
Start typing a word in Questions to sort the list and select the most suitable issue. Tips are available to Developers (who are usually more experienced and may know more about the MetaTrader platform features), as well as Customers. Thus, even if it is the first time you order a trading robot or an indicator using the Freelance, you can receive answers to your questions right away, without contacting the developer or using the forum.
Use ready-made tips and save your time.
Enjoy Freelance orders and use well-prepared Requirements Specifications!
See the list of tips below:
Click "Deposit to account" in your profile and select a payment method: credit card, ePyaments, PayPal, etc.
All work stages are displayed to the right of the description/comments. To proceed to the next step, confirm the current one by placing a tick next to it. After that, click "Next step".
Please rate our work. Click "Add review" to the right of the discussion.
A screenshot is an image of a PC/mobile device screen.
To make a PC screenshot, press "Print Screen". After that, open any image editor, for example Paint present on all PCs. Insert the image (Ctrl+V) and save the file (Ctrl+S).
To attach additional files to an order, go to the Comments section. Click the staple button and select a necessary file. If the file format is not supported, put it in a ZIP archive and attach again.
Provide as many details as possible allowing to detect and fix the error in a timely manner:
To format a text and insert images/codes/tables, use the message editor commands:
To make a screenshot on iPhone/iPad, press the Home and Power buttons simultaneously. In case of an Android, press the Power and Volume Down buttons.
To change order execution period/cost, click "Increase budget/period by" to the right of its description/comments:
Since you have indicated a short work execution period, please respond in a timely manner to comments and changes in the order. Overdue orders cause reputational damage to the developer's portfolio. If you cannot answer frequently or you need more time to test, increase the order execution period.
Common images are often inconvenient when describing errors or
explaining a sequence of actions. Static images require a lot of effort
to understand what is done or what an issue is. In such cases, it is
better to use video or animated pictures in GIF format allowing you to
show the whole story and focus attention on necessary details. We
recommend using GIF animations. They can be added directly to a message
text, while a video can only be inserted as a link to an external
The most well-known and easy-to-use programs for creating such images are ShareX and ScreenPresso.
Try them and you will realize that it is often better to look at an
animated GIF image once than continuously switch between several static
After downloading EX4 or EX5 file, copy it to your trading platform installation directory:
Enable auto trading in the platform and launch the program from the Navigator:
The trading platform journals are in the following sections:
For quick access to journal files, use the context menus of these sections:
Open your mobile platform for iPhone or Android and go to Messages:
You can make a screenshot right in the trading platform. Click "Save As Picture" in the chart context menu and set the parameters:
Open the trading platform settings and move to Email. Enable notifications and specify the settings:
Working files should be located in "[terminal data folder]\MQL5\Files". To move to it, click "Open data folder" in the File menu:
Description and Icon are the special properties in the program source code. Use them to set an icon and description to be shown when launching the application:
The trading platform build (version) number is displayed in the About window:
The data window is enabled via the View menu. To see price and indicator values at a certain point, simply hover a cursor over it:
To attach objects to any chart points (and not only to bar borders), enable the accurate time scale:
The template saves all chart settings: colors, applied objects and indicators. To save the current chart as a template, click Templates in its context menu:
To allow the platform to send requests and receive data from a website (using the WebReqeust command), add its address to the list of allowed ones:
Executable files (EX4/EX5) of trading robots, indicators and scripts are in separate folders:
To quickly move to them, click "Open data folder" in the File menu:
Magic Number is an identification number allowing an EA to distinguish its own trades. This can be used in various situations:
To see the mgic number, hover the cursor over the order's/position's Ticket:
automatically re-locates a stop loss if the price moves in profitable direction. Thus, you can minimize possible losses or re-locate a stop loss to a breakeven.
Trailing stop is enabled via the position's/order's context menu:
The journal (log) of trading programs is displayed in the Experts tab of the Toolbox window:
If the diamond in the lower right corner of a program's icon is gray, this means it could not be opened/compiled or it has no source code file.
In netting mode, you cannot have multiple positions on the same financial instrument. If we buy 1 lot EURUSD and perform the same trade afterwards, we will still have one position with the volume of 2 lots:
In hedging mode, the same trades will lead to two different positions each having the volume of 1 lot:
If you purchased a product via the trading platform, no installation is required. You can launch it from the Navigator at once.
If you purchased a product via the website, open the trading platform settings and specify your MQL5 account data on the Community tab. After that, move to Toolbox - Market - Purchased and click Install to the right of the product.
To save and load sets of input parameters for testing/optimization,
use the context menu of the Inputs tab in the strategy tester.
Trading platofrm journals are in the following sections:
For quick access to the journal files, use the context menu of these sections:
Test modes differ by price data used to check an EA/indicator:
To launch a test in visual mode, enable Visualization option in the strategy tester settings. To manage the process, use the test speed lever, as well as the buttons for pausing and scrolling to a certain date:
To download an available price history for a symbol, open its chart, select a necessary timeframe (period) and scroll the chart to the beginning using the Home button. In the code library, you can find free scripts to download the history automatically.