Where Do I start from?https://www.mql5.com/en/forum/212020 MetaTrader
4 Help - Client Terminal – User Guide MetaTrader
5 Help - Trading Platform — User Manual
How to open account - key post: https://www.mql5.com/en/forum/9950/page98#comment_4780556
Find a Server by the Broker's Name:https://www.mql5.com/en/forum/9950/page88#comment_3981953 https://www.mql5.com/en/forum/214820
I have been having an issue with getting my seller account validated, I'm not sure if the validation system is automated or a human does
the checking, but there are some issues with this system.
When my application was rejected I enquired about the issues (I don't know why you have to ask, why can't you receive a report when your
application is rejected, instead of wasting time with an enquiry?) and received the requirements for document photos with the
following lines highlighted:
Scanned document images are not accepted
Photos should not be edited by image-processing software
If the document's validity period is specified on a reverse side or another page, provide
an additional photo with the document validity period
Take a photo of your document using a mobile phone or digital camera and then upload
the original image to the seller
I made sure to follow all suggestions when initially submitting the document photos, as I didn't want to have problems.
1.)The first issue that I scanned my documents is incorrect, I don't know how they deduced that I had scanned my documents, I used a Huawei P20
Lite, thats is it.
2.) I didn't touch the images, I moved them from my phone to my laptop and uploaded them.
3.) I used my drivers license and quite clearly, it states the validity period on the front of the card.
4.) I did just this as stated in item 1.
The selfie with the QR code was also rejected, I double-checked and the QR code is easily readable with my face next to my laptop screen
where the code was displayed.
I don't know how to resolve the issues that MetaQuotes have with my document submission, as if I resubmit, they will just reject the
documents again, even though I made sure to follow their guidelines.
It seems this message is sent bye a robot not a human.I got the same message when I didn't move my passport image from my cellphone and uploaded
it directly from it.
I don't know why the verification team are so unresponsive. It took 5 days to answer and what they answer is completely wrong.
what should we do now?
I also have this problem, this mql5 is very confuse and bad to give solution.
My application as a seller has been rejected for the second time and i don't understand why because i
followed instructions. Can anyone explain me why? Is there a procedure for manual (human verified) registration? The documents i used are
the same that got my broker account approved. They're valid and very clear photos and i have also followed the instruction for QR code. Asked
for help in comments on my profile but still no answer :-(
Well, I do not know if this is already a yes, but after 3 months or more I got accepted, I hope now to be approved.
I do not know if anyone with approval problems was rejected before this status or later, anyway, I'll say what I did to get here, because it was very difficult to get here.
1st I recommend doing this procedure by mql5 via cell phone;
2º Improve the resolution of the photo via cell phone more than possible;
3º By mobile phone, enter the mql5 website, select the document and take the photo;
4 in the sequence generate the qr code and forward to some other cell phone, then open the qr code in another cell, and then through the mql5 website on your cell phone take the selfie next to the qr code (which will be in another mobile).
As I said, I do not know if the problem of most is the same as mine, but it took me a long time to get into the current status and I believe it will work now.
I deleted the images of your private documentation you uploaded to your post to internet for everybody's seeing.
The seller's validation is fully automated process (no one is moderating it).Once you follow all the procedure so you will be
can some one please tell me how to upload the QR-Code?
i took a picture for the QR from my mobile phone but it didn't work! i made a screenshot..it didn't work too!!!
I followed all rules (format, size, don't edit,...) But they reject my passport with this system
comment: "Please fill out all fields in English".
Then I signed my passport and upload this. But they reject with the same comment:
Now they close the upload section and no answer to my comment. What can I do?