I am trying to register as a seller and having a different problem.
I'm an Australian temporarily overseas, so I uploaded all the documents and entered an Australian address but with an overseas phone number.
I am shown the page 'Rejected with remarks', with the error: ''The
phone number does not correspond to your resident country. Please enter the number of the
local mobile phone operator or the relevant residential address.''
So I entered my brother's Australian phone number. I get the same error. The strange thing is that when the page reloads with the same error,
the phone number in the box reverts back to the overseas number I first entered. I get the feeling it's not even trying to resend the form with
the new Aus number, but simply retrying with the overseas number. There's no way to start the application again by returning to the 'Fill in
the profile' page.
No response from the 'moderator'.
If anyone can help, I would appreciate it.
can somebody helps me and tell me how to delete my profile?
Contact the Service Desk at the bottom of this page.
Me too , After I uploaded the photo with QR-code, it reject again automatically, I ask the reasons but no any response......
My seller account has been rejected and the profile page
is blocked. MQL5 unfairly claims that this account (https://www.mql5.com/en/users/masmin) would be mine, mistakenly, completely
insane to state that.
my url link is this one:
I have good signs to post ... and I'm more than 4 months unanswered.
I registered as a seller but just last step to my completion of the registration, I saw QR code. I have read all option here and I saw some people
say one has to open the QR Code and the snap picture with back facing the laptop screen but I am yet to come to resolving my problem. I tried to
upload my picture it tells me rejected, I uploaded my QR Code, but it still tells me rejected. please I need a guide step by step approach on how I
can overcome the QR Code step and get successful completion of the registration.
the error message I get is unreadable QR Code, please upload a new photo with QR Code.
I need this assistance please
Forum on trading, automated trading systems
and testing trading strategies
I can not sign up to
be the seller of the signal.
I also experience this before, what I did is submit a scanned a valid government ID or passport, it must be scanned clearly,then
take a picture holding that particular ID in front of your monitor screen with your MQL5 account open on the screen. Then submit that
picture again to service desk, make sure that its a clear copy. Wait for a few days then they will be notify you of your status, be it
approved or not, but for as long that you follow their instructions you will be approved.
Hope this help!
I found some reply of admin -
Forum on trading, automated trading systems and testing trading
Write and earn money in MQL5
Rashid Umarov , 2019.03.01 14:46
The number of requests to the Service Desk has grown in recent years, and many perceived it as the easiest way to resolve their issues -
instead of looking for answers and solutions on their own. This also applies to requests for Seller status from "relatives",
"neighbors" and "friends" of already registered Sellers. As a result, one real user of MQL5.com created routine data processing
processes as 2-3 users. Moreover, in each case they demanded to enter a position (we are driving this signal together, re-register
now to my friend, please | we are working in the same building, but everyone is trading / writing programs for himself | grandfather
decided to join the trading, why do not you give such opportunities).
And a whole staff of moderators psychologists was engaged in disassembling these
meaningless applications. And if one of the clones came across a violation, then it was necessary to conduct an investigation and
prove that this was not an accident, and therefore there would be no review. And there is already a chain of friends / wives /
colleagues that the protection system does not like.
Even now, not everyone can pass an automatic check on documents, trying to prove to the automated robot that this robot is wrong. So if
for some reason the system does not approve the application for obtaining Seller status, then this is not because everything works
poorly with us. It's just that the system doesn't care what you try to imagine. It works according to an algorithm. And the smaller
the personal approach, the better for our system as a whole - chaos does not increase.