Frequently Asked Questions about the Signals service - page 145

Keith Watford
Moderator
31751
Keith Watford  
Comments that do not relate to this topic, have been moved to "Off Topic Posts".
Kurt
894
Kurt  
I can not follow the signal from yesterday. I have been following the signal for 6 months and suddenly I can not copy the signal. I think there is an error with QML5 signal servises Please check
Juvenille Emperor Limited
Moderator
18032
Eleni Anna Branou  
Kurt:
I can not follow the signal from yesterday. I have been following the signal for 6 months and suddenly I can not copy the signal. I think there is an error with QML5 signal servises Please check

Make sure you've done everything as described here: 

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

Kurt
894
Kurt  
Eleni Anna Branou:

Make sure you've done everything as described here: 

How to Subscribe to MT4/MT5 Signal

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

Thanks for the links Eleni, DD is higher than 30% for the signal now and I am afraid that the signal will not come back until the DD is below 30%. I've never had that problem in 3 years. Is it possible to contact MQL5 directly?
Juvenille Emperor Limited
Moderator
18032
Eleni Anna Branou  
Kurt:
Thanks for the links Eleni, DD is higher than 30% for the signal now and I am afraid that the signal will not come back until the DD is below 30%. I've never had that problem in 3 years. Is it possible to contact MQL5 directly?

Yes, if drawdown is higher than 30% you can't subscribe or renew a signal subscription.

The Service Desk does not deal with these kind of issues.

albert allen
47
albert allen  
Signal is really a great idea. I just created this account because of this service. I hope I can use it well
kakou
67
kakou  
Kurt:
Thanks for the links Eleni, DD is higher than 30% for the signal now and I am afraid that the signal will not come back until the DD is below 30%. I've never had that problem in 3 years. Is it possible to contact MQL5 directly?

You can try to reach them, but they will probably not reply. The service desk is only meant for financial issues. Unfortunately.

Sergey Golubev
Moderator
123006
Sergey Golubev  
kakou:

You can try to reach them, but they will probably not reply. The service desk is only meant for financial issues. Unfortunately.

It is nothing to do about the service desk.
If the signal provider made a current drowdown to be more than 30% so the subscription is prohibited on his signal on this time.

It is reply from admin:

Forum on trading, automated trading systems and testing trading strategies

Signals Service FAQ

Rashid Umarov , 2015.05.27 12:42

The subscription is prohibited if the current drawdown exceeds 30%.
Abel Nyakundi
275
Abel Nyakundi  

Hello,

My signal has grown over 400% but still indicates 16%. What would be the reason. It initially indicated 400 but now reduced to 16%. 

<...>

Kind regards. 

Sergey Golubev
Moderator
123006
Sergey Golubev  
Abel Nyakundi:

Hello,

My signal has grown over 400% but still indicates 16%. What would be the reason. It initially indicated 400 but now reduced to 16%. 

<...>

Kind regards. 

read this post where I collected something which may be related (about abnormal monthly growth and more).
Signals - Reliability
Signals - Reliability
  • 2018.12.07
  • www.mql5.com
How do I understand the Reliability Index for Signal providers...