You need to talk to the service desk sorry, nobody here can help you with that
Read carefully the terms of becoming a seller. Take a photo of your ID with your camera or phone, MQL5.com does not accept scanned documents.
I also experience this before, what I did is submit a scanned a valid government ID or passport, it must be scanned clearly,then take a picture holding that particular ID in front of your monitor screen with your MQL5 account open on the screen. Then submit that picture again to service desk, make sure that its a clear copy. Wait for a few days then they will be notify you of your status, be it approved or not, but for as long that you follow their instructions you will be approved.
Hope this help!