Online chat support - page 20

Tural Jafarli
16
Tural Jafarli  

Hi Sergey,

Thanks for detailed reply, but my question is in last print screen you shared, there is "+Chart Window". Previously when I clicked that "+Chart Window", it opened respective symbol's chart, but now it does not. Thanks again your reply beforehand.

j7innovation
79
j7innovation  
So if your signal is not copying no way to increase the lot size and there’s to support for signals Do you just charge it back on your credit card??
Juvenille Emperor Limited
Moderator
14135
Eleni Anna Branou  
j7innovation:
So if your signal is not copying no way to increase the lot size and there’s to support for signals Do you just charge it back on your credit card??

I didn't understand your problem, but make sure that you've setup everything right.

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)

704157
6
704157  
Where can I change my account leverage

Dawid Mateusz Nocon
129
Dawid Mateusz Nocon  

I want to give signals. I have created a seller account and it is verified. However, I can't create an account for signals that writes something like this. Specified account has been used for subscribing to signals. Signals resale is prohibited.Specified account already being used as a signal. I will add that I have everything from subscribed. I can know what's wrong and how long will it take ?? best regards

Sergey Golubev
Moderator
118906
Sergey Golubev  
Dawid Mateusz Nocon:

I want to give signals. I have created a seller account and it is verified. However, I can't create an account for signals that writes something like this. Specified account has been used for subscribing to signals. Signals resale is prohibited.Specified account already being used as a signal. I will add that I have everything from subscribed. I can know what's wrong and how long will it take ?? best regards

I think - it may b impossible to use this trading account to create the signal; because the system discovered that this account was used for signal subscription.
It may be some other reason.
So, it is btter to use new trading account.
sinanalani
46
sinanalani  

dears 

i purchase product and then i cancel it because i have another account so dose my money will be back or i can transfer it to other account.

please advise 

Sergey Golubev
Moderator
118906
Sergey Golubev  
sinanalani:

dears 

i purchase product and then i cancel it because i have another account so dose my money will be back or i can transfer it to other account.

please advise 

The product is not per trading account.
The product is per computer by activations (one activation = one computer; there are several activations).
Joseph Njenga Kiongo
168
Joseph Njenga Kiongo  
Can't copy signal to deriv-server
Why??
Juvenille Emperor Limited
Moderator
14135
Eleni Anna Branou  
Joseph Njenga Kiongo:
Can't copy signal to deriv-server
Why??

I didn't understand your problem, but make sure that you've setup everything right.

https://www.mql5.com/en/forum/189731  (MT4)

https://www.mql5.com/en/forum/336422  (MT5)