how to get my e-wallet
Register an account with ePayments.com.
You either haven't enabled trading in your account or haven't enabled the specific symbol in MT4/5 >> View >> Symbols.
For the first case, contact your broker.
You will be charged for the whole period, but you can use it in another account by moving it here: https://www.mql5.com/en/vps/subscriptions
Use the link here: https://www.mql5.com/en/auth_forgotten
Please enable the necessary setting in your browser, otherwise you will not be able to log in.