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Sorry, was too ticked off at the time with all the run around and passing the buck to see the question. I was literally told today by their "support" in chat to email support. Then support replied to the email saying to use the chat. Then the chat guy told me, 28 days after contacting them about this, that they have nothing to do with it because my computer doesn't have issues, therefore their side doesn't have a problem. Why not contact MT5 and their other MT5 clients and ask if anyone had experienced this, and, if so, what did they do to fix it? Nope, not their problem. Awful customer service.
Version 5.00, Build 5370
17 October, 2025'
"You are using the latest version"
Downloaded straight from here per their instructions when we started trying to figure it out:
https://downloads.ampfutures.com/meta-trader-5-mt5