how to contact customer service? thank You - page 25

[Sergey Golubev]

Ronaldo Grinstein Bonassoli #:

Thank you for your reply.

That is exactly the problem I am facing.

When I access the Service Desk, it only opens the MQL5 Helper chatbot, which only provides predefined options related to payments, withdrawals and invoices.

There is no option to submit a Market purchase complaint or create a support ticket for the administration to review my case.

Could you please tell me the current procedure to create a Service Desk ticket regarding a refund request for a Market product?

Thank you very much for your assistance.

1. Any product can be removed from the Market, and it is normal standard situation (and it is according to the Rules). 
And it is not a reason for refund.

The information how to use/install the product which was remove from the Market after purchase:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

1. Close all your MetaTrader terminals
2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
3. Delete all files starting from mql4.market.* and mql5.market.*
4. Open MetaTrader terminal
5. Try to install product again

2. Refund.
If you cancel your purchase purchase within 7 days, without having activated it, you will also get a refund. But this refund is going to the forum profile (to MQL5 forum account only, and not to your Visa/Mastercard/paypal for example).

3. The service desk.
In case you want to clarify something etc - 
look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot (do not speak with the bot) to create a ticket to the service desk.