how to contact customer service? thank You - page 21

[Alain Verleyen]

Tamran Maherpour #:

Dear MQL5 Support Team,

I paid for a MetaTrader VPS subscription, but it is not registered under my MQL5 account, and I cannot migrate my trading environment.

• MQL5 Login: Tamran_m

• Payment Details: 6,264 JPY paid on 11/28 to metaquotes/mql5.com (Receipt attached)

• Issue: The "Hosting" section on MQL5.com shows "No subscriptions".

• Request: Please investigate this missing subscription and link the active VPS service to my MetaTrader 5 trading account: 9162356 (TitanFX-MT5-01).

Thank you for your prompt assistance.

You need to write to the Service Desk about such thing.

https://www.mql5.com/en/contact

[Ryan L Johnson]

Kiplangat Ngeno Allan #:
Hello, I uploaded an expert advisor for sale but failed Activation Validation. The report indicated it failed to execute a trade on EURUSD and "error 131", yet i indicated that the EA is exclusively for trading XAUUSD and with a balance of $1700.

Market products cannot be restricted to specific symbols.

[Hamed Dehgani]

Ryan L Johnson #:
Market products cannot be restricted to specific symbols.

Remove any kind of limitaion on your product contain Pair or Time frame 

Based on mql5 rule your EA need to work out on all pairs and time frames.

You can write specific usage on product descruiption and explain this product exactly made just for XAUUSD.

But technically it must work on all assets

But 131 error is about invalid lot size

Make LotValidation function, that check lot is correct before pass it to OrderSend or PositionOpen function

[Alex Orozco]

My card details and name are correct, but I can't withdraw the money from the sale of indicators. Help.

[Oleksandr Medviediev]

Alex Orozco #:
My card details and name are correct, but I can't withdraw the money from the sale of indicators. Help.

Can read this thread on "Payments and payment methods"

https://www.mql5.com/en/forum/ 4106

NOTE: The Forum is mainly for users to:

  (i) exchange ideas

  (ii) discuss trading strategies, market trends, MetaTrader features and coding tips

  (iii) share views on other trading-related and market-related topics.

[Jatin Dhillo]

I’m from India and i want to purchase a EA but unfortunately unable to buy EA through indian credit/debit cards and international transactions option are also unable. Also paypal option not found in transactions methods. So please help me 

[Sergey Golubev]

Jatin Dhillo #:
I’m from India and i want to purchase a EA but unfortunately unable to buy EA through indian credit/debit cards and international transactions option are also unable. Also paypal option not found in transactions methods. So please help me 

We are the forum users, and we all jave nothing to do with any purchases and any buying procedure about the Market incl some Visa cards and so on.

All I know that you/we are depositing the fund to MQL5 forum profile first, and after that - paying directly (form Metatrader) by using MQL5.

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How to buy, install, test and use a MT4 Expert Advisor
How to buy, install, test and use a MT5 Expert Advisor

[Alamara96]

Hi support

Metatrader5 close positions by itself without any reason 

[Sergey Golubev]

Alamara96 #:
Hi support

Metatrader5 close positions by itself without any reason 

Metatrader has nothing to do with positions. Because all the positions are managed by your broker (related to your trading account with them).
So, ask the broker's support about it.

[Alamara96]

Sergey Golubev #:
Metatrader has nothing to do with positions. Because all the positions are managed by your broker (related to your trading account with them).
So, ask the broker's support about it.

It’s really a headache