Frequently Asked Questions about the Signals service - page 29

[Eskinder Haile]

angevoyageur:
You have to write to ServiceDesk for such issue.

I have but the reply wasn't satisfying at all. This is the reply i got,

Support Team 2013.12.13 06:38

Well, you have XAUUSDm on your account, not XAUUSD

The system tries matching symbols, but in this case it couldn't.

After i got this reply from support team, i asked again the following.

"yes all other pairs have m at the end, and they work just fine. but not for gold or silver why?

I haven't yet got any reply yet.

[[Deleted]]

is it possible to subscribe more than one month?

[Shivam Gupta]

Signal mapping problem. Please provide me a solution for the same

Dear Sir,

Below is the ans for the question :  Can I map symbols with different names by myself?

"Provider is trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Can I map symbols with different names by myself? In other words, is it possible to copy GOLD trades to XAUUSD?

No, you are not allowed to specify rules of mapping Provider's and Subscriber's symbols. 

The client terminal automatically maps Forex trading symbols like EURUSD*. If Provider has symbol EURUSD! and Subscriber has symbol EURUSD (or vice versa), client terminal automatically detects similarity of such trading instruments and replaces their names when copying trading signals."

 BUT I WOULD LIKE YOU TO SEE MY SCREEN SHOT WHICH SHOWS THAT THE SIGNAL CANNOT BE SUBSCRIBED BECAUSE THE SCRIPT IS NOT FOUND. PLEASE PROVIDE ME THE SOLUTIONS.  THANKS

[claftchi2]

Hi everyone,

 Quick question about signals. Next to "Latest trade: 14 hours ago" there is a yellow exclamation mark. What does this mean?

 

 Thanks!

 

[Simon Gniadkowski]

claftchi2:

Hi everyone,

 Quick question about signals. Next to "Latest trade: 14 hours ago" there is a yellow exclamation mark. What does this mean?

I think it's just to alert you to the fact that the last trade occurred some time ago and not very recently . . .  not sure where the threshold is though.

[claftchi2]

RaptorUK:
I think it's just to alert you to the fact that the last trade occurred some time ago and not very recently . . .  not sure where the threshold is though.

Thanks for the reply! I thought it might be that. One thing that made me nervous is that I went to another signal and it hadn't traded for longer than the one I'm interested in, and did not have an exclamation mark... But I think it might be what you said. 

[Liangjun Qi]

important expiration question: 

If the subscription has expired, but some positions of the signal hasn't closed. then will those positions be closed by the signal yet in future? 

 if it is no, if I resubscribe the signal too , yes is it?

or must i closed them myself?

[Boubacar Tidiane Traore]

I have a already set signals that works pretty good . Is it possible to hide trades for all excluding investors ?

That would be great for the signals system makers .

[Ludwig Kick]

i have subscript a signal, but u i don´t knpw , how to copy in my account, , i m new here so i don´t know, wwhat i have to do, please can someone help me

[Shivam Gupta]

Ludwig:
i have subscript a signal, but u i don´t knpw , how to copy in my account, , i m new here so i don´t know, wwhat i have to do, please can someone help me

Dear Ludwig,

Kindly go through this link. It will guide you to subscribe to the signal. Once signal will be subscribed the trades will automatically be copied to your trading account. If you have more questions please message me.

https://www.mql5.com/en/articles/523

Regards,
Andrew