Discussion of article "Payments and payment methods" - page 139

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Sachin Gautam #:
 

Failing again and again, can someone help please ?

Card networks, such as Visa and Mastercard, operate databases known as Terminated Merchant Files (TMFs) that contain information about accounts that have been closed by credit card processors around the world for high chargebacks or violations of card brand rules.

For example, MATCH stands for Mastercard Alert to Control High-risk Merchants system. MATCH is Mastercard’s database of Terminated Merchant Files (TMFs) that contain information about accounts that have been closed by credit card processors around the world for high chargebacks or violations of card brand rules.

Also, PayPal operates much in the same way.

 
@Sachin Gautam #:  Failing again and again, can someone help please ?
For financial issues, please contact the Service Desk — https://www.mql5.com/en/contact
Contact Us
Contact Us
  • www.mql5.com
Send your messages and see the history of your requests to the mql5.com support team even if you are not registered on the website.
 
Fernando Carreiro #:
For financial issues, please contact the Service Desk — https://www.mql5.com/en/contact

When you go to the Service Desk. They tell you go to the forum. When you get to the forum, the moderators tell you to go the service desk ?????

 
@Ladykiller99 #: When you go to the Service Desk. They tell you go to the forum. When you get to the forum, the moderators tell you to go the service desk ?????

That is incorrect! Financial issues have always been handled by the service desk and it even states that when you start the process.




 
Ladykiller99 #: When you go to the Service Desk. They tell you go to the forum. When you get to the forum, the moderators tell you to go the service desk ?????

I've done some further research regarding Post #775.

If Visa, Mastercard, and PayPal have added Metaquotes to the Terminated Merchant list, the banks and payment processors are not obligated to tell Metaquotes that Metaquotes has been added to the list. Also, the list is private and not publicly viewable. In this case, neither the forum, the Service Desk, nor Metaquotes itself can solve the problem internally. Metaquotes could beg a bank or processor to disclose the list status. The end result is that Metaquotes would likey need the help of a licensed payment processing lawyer to get off of the list. And even this is not guaranteed to succeed. Virtually all merchants on the Terminated Merchant list are on the list due to their inability to comply with the terms of the payment processing contract(s) in the first place.

 
Fernando Carreiro #: That is incorrect! Financial issues have always been handled by the service desk and it even states that when you start the process.
First of all,  good luck getting past the bot at the service desk. The person there will provide some generic response and then tell you to consult the forum because there is NOTHING they can do. This moderator is giving people false hope. The reality is that the Service desk CANNOT help you when your bank cards are incompatible with their obscure payment provider. The person at the Service Desk will tell you that they only handle financial matters related to errors or disputes in financial transactions, that is payments that have actually gone through, NOT issues with incompatible bank cards. I have experienced this first hand. There is a clear disparity in terms of what should happen and what actually does happen. Or maybe i was unlucky and interacted with the wrong person at the service desk. I do not know.  
 
@Ladykiller99 #: First of all,  good luck getting past the bot at the service desk. The person there will provide some generic response and then tell you to consult the forum because there is NOTHING they can do. This moderator is giving people false hope. The reality is that the Service desk CANNOT help you when your bank cards are incompatible with their obscure payment provider. The person at the Service Desk will tell you that they only handle financial matters related to errors or disputes in financial transactions, that is payments that have actually gone through, NOT issues with incompatible bank cards. I have experienced this first hand. There is a clear disparity in terms of what should happen and what actually does happen. Or maybe i was unlucky and interacted with the wrong person at the service desk. I do not know.  

I have had financial issues (3 times) in the past, and I was able to navigate the "bot" and then leave a message for a "human" to later respond.

I agree that it is was a little bit convoluted, but it was not impossible, nor was it that difficult. Their response will obviously depending on the issue and each one's specific case.

So, no, I am not giving anyone false hope, because I have had the experience myself.

And by the way, we moderators are normal users like you. We are not employees and we don't get paid either.

 
Ladykiller99 #:
First of all,  good luck getting past the bot at the service desk. The person there will provide some generic response and then tell you to consult the forum because there is NOTHING they can do. This moderator is giving people false hope. The reality is that the Service desk CANNOT help you when your bank cards are incompatible with their obscure payment provider. The person at the Service Desk will tell you that they only handle financial matters related to errors or disputes in financial transactions, that is payments that have actually gone through, NOT issues with incompatible bank cards. I have experienced this first hand. There is a clear disparity in terms of what should happen and what actually does happen. Or maybe i was unlucky and interacted with the wrong person at the service desk. I do not know.  

you can contact them with a message. I contacted them and have been chatting about this for 2 weeks about this but they dont care. They repeat the same mantra about using a different card.  People will just have money stuck until 3k

 
Ryan L Johnson #:

I've done some further research regarding Post #775.

If Visa, Mastercard, and PayPal have added Metaquotes to the Terminated Merchant list, the banks and payment processors are not obligated to tell Metaquotes that Metaquotes has been added to the list. Also, the list is private and not publicly viewable. In this case, neither the forum, the Service Desk, nor Metaquotes itself can solve the problem internally. Metaquotes could beg a bank or processor to disclose the list status. The end result is that Metaquotes would likey need the help of a licensed payment processing lawyer to get off of the list. And even this is not guaranteed to succeed. Virtually all merchants on the Terminated Merchant list are on the list due to their inability to comply with the terms of the payment processing contract(s) in the first place.

I do not think the problem is related to Visa or Mastercard. As others are able to conduct transactions without any problems. I think the issue is specific to individual banks. The service provider seems to leverage something else beyond Visa and Mastercard to conduct transactions. I think it is a specific type of (interbank?) system  that uses Visa or Mastercard in some manner. Whatever it is, it is new and most banks have not implemented it or simply do not use it. This may explain why for some, there are no indications of requests reaching their banks. Maybe its a rival system that has not caught on yet, maybe the system does not enjoy widespread popularity in the industry. The bigger issue here is that, there is a possibility, it may never actually catch on and most banks may never implement it. In my opinion whatever it is, surely Metaquotes can make some enquiries and relay more information. Because the service is clearly not entirely reliant on Visa and Mastercard. 
 

Forum on trading, automated trading systems and testing trading strategies

Withdrawal to bank cards : anyone with useful experience ?

Alain Verleyen, 2025.02.01 21:19

I tried an other debit card. And I noticed the system used by MetaQuotes is "UnLimit".

Their website has a "Coverage" page, and North America is NOT included, so that's probably the answer for me.

If you have issue with Card withdrawal, check if your country is listed :



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