I can't login to MQL5 community on MT5

 

Hello.

I have some issue. I can't login to MQL5 community on MT5. (WIN10)

this logs 

2019.08.21 23:49:49.576 MQL5.community authorization failed

2019.08.21 23:49:51.806 MQL5 Market failed to get list of user products (www.mql5.com:443 send failed [401: Unauthorized])


Plz, anyone help me

 
nekonitrate:

Hello.

I have some issue. I can't login to MQL5 community on MT5. (WIN10)

this logs 

2019.08.21 23:49:49.576 MQL5.community authorization failed

2019.08.21 23:49:51.806 MQL5 Market failed to get list of user products (www.mql5.com:443 send failed [401: Unauthorized])


Plz, anyone help me

Check here@ https://www.mql5.com/en/forum/320541

 
Eleni Anna Branou:

Check here@ https://www.mql5.com/en/forum/320541

Open Tool > Options > MQL5 Community


and types ID and PW. I cannot login.

 

I update Windows 10. before update It's work well.

but after update I can't login to mql5 community.

 
nekonitrate:

Open Tool > Options > MQL5 Community


and types ID and PW. I cannot login.

You must have changed your password and you are typing the wrong password.

https://www.mql5.com/en/auth_forgotten

 
Eleni Anna Branou:

You must have changed your password and you are typing the wrong password.

https://www.mql5.com/en/auth_forgotten

I can access to MQL5 community on web. ID and PW are correct.

I change password and retry. but it's not works only on MT5

 
nekonitrate:

I can access to MQL5 community on web. ID and PW are correct.

I change password and retry. but it's not works only on MT5

There is no one reported this issue with MT5 on Windows.
There were some issue with Metatrader 4 with MacOS and Linux (this post for example).
But it should work fine on MT5 with Windows 10.

  • if you are really on Windows (Windows 10 for example) so - restart MT5, open Community tab and fill it with your forum login/pass, and press OK.
    It should work.
  • if not so it means you are typing something wrong sorry.
 
Sergey Golubev:

There is no one reported this issue with MT5 on Windows.
There were some issue with Metatrader 4 with MacOS and Linux (this post for example).
But it should work fine on MT5 with Windows 10.

  • if you are really on Windows (Windows 10 for example) so - restart MT5, open Community tab and fill it with your forum login/pass, and press OK.
    It should work.
  • if not so it means you are typing something wrong sorry.

I did. but it's not work...

I copy and paste ID and PW.

on web I can login to community.

but on MT5(with windows 10) I can't.

 
nekonitrate:

I did. but it's not work...

I copy and paste ID and PW.

on web I can login to community.

but on MT5(with windows 10) I can't.

I do not have the stats related to Windows 10 but I think that the majority of the users (hundreds of thousands people ) are having Windows 10 here with MT4.MT5 and with the services ( Market and the Signals).
And no one reported sorry ...

I am using Windows 10 with MT5, and I do not have any problem with Community tab.
may be - your password is having some non-english characters, or any other mistake or error ...

 
Sergey Golubev:

I do not have the stats related to Windows 10 but I think that the majority of the users (hundreds of thousands people ) are having Windows 10 here with MT4.MT5 and with the services ( Market and the Signals).
And no one reported sorry ...

I am using Windows 10 with MT5, and I do not have any problem with Community tab.
may be - your password is having some non-english characters, or any other mistake or error ...

I found solution.

I rollback my windows 10 to previous build. It work very well.

I think there are some issue on windows 10 latest build.

 
Seungyeup Lee:

Uninstall MetaTrader, update Windows and reinstall MetaTrader.

Certain Windows updates reset internal system links, etc.

Windows must always be updated, regardless of whether the other applications work or not. Security before everything.

Regards!