Ask the service desk
It is important to ask about log files from them (two log VPS files) Virtual Platform Logs Because everything is written there.For example: the person may say that "my VPS does not work" but we may see that his VPS works, but his EA is not traded just because EA is using dll or for any other reason.
Same with refund:If someone is going to the service desk asking for refund because "my VPS does not work" so the service desk will not believe in him.Service desk will believe in log files only (not by words).Besides, log files (Virtual Platform Logs) are necessary in case of fixing VPS for example.
Upload your two log files (Virtual Platform Logs) - youy can delete all private information from the files and upload it here.Because everything is written on those two files (what works, why does not work, and more).
or you can look at those two files (Virtual Platform Logs) by yourself just to understand why something stopped working and why.
Local terminal may be different because EA can use dll in the local terminal,But dll is prohibited on VPS (EA will stop working with dll).You can check log files.