how to contact customer service? thank You - page 6

 
765234875:
Dear Sir Madam I would like to perchase the indicator Boom Crash spike detector 30 pounds on your website however would like to know if this gives you the main chart template not the standard line and candle versions thanks.
Your Sincerely 
Thomas Smith 
Discussion about the Market products is prohibited on the forum sorry.
 
765234875:
Dear Sir Madam I would like to perchase the <Deleted> 30 pounds on your website however would like to know if this gives you the main chart template not the standard line and candle versions thanks.
Your Sincerely 
Thomas Smith 

Discussion of market products is not allowed in the forum.

Contact the seller.

 

@LEE SAMSON 


I recently purchased your indictor: <Deleted> MT5 and I can't install it on my MT5 could you, Could you please help me with my issue?

 
Maccintyre:

@LEE SAMSON 


I recently purchased your indictor: <Deleted> MT5 and I can't install it on my MT5 could you, Could you please help me with my issue?

Fill Community tab in Metatrader with your forum login and forum password.
Your forum login is maccintyre (do not use your email for login).
Use your native forum password (do not use any password received from google/facebook).

Be sure that your Windows is on 64 bit (32-bit Windows is not supported for MT5).
How to check?
Use this instruction:

----------------

Forum on trading, automated trading systems and testing trading strategies

...

Vladimir Karputov, 2021.03.16 04:20

If you have a question, first of all you should show the first three lines from the 'Journal' tab


(select these lines, copy to the clipboard and paste into the message using the button Code). It should look like this:

2021.03.16 05:13:07.133 Terminal        MetaTrader 5 x64 build 2832 started for MetaQuotes Software Corp.
2021.03.16 05:13:07.134 Terminal        Windows 10 build 19042, Intel Core i7-9750H  @ 2.60GHz, 26 / 31 Gb memory, 842 / 947 Gb disk, IE 11, UAC, GMT+2
2021.03.16 05:13:07.134 Terminal        C:\Users\barab\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075

This is my example (about what to check):

Forum on trading, automated trading systems and testing trading strategies

...

Sergey Golubev, 2021.01.04 16:50

...

1. I made Community login:

2. and checked in Metatrader journal:


3. I checked Internet Explorer installed on computer:


4. I checked the settings of Internet Explorer: yes, I can use the chat with not a problem by sending/receiving the messages:


5. Signal tab works:


6. Market tab works:


...

Where can I see my purchases? 
https://www.mql5.com/en/forum/9950/page70#comment_2564931 

How to Install an Earlier Purchased Application
https://www.metatrader5.com/en/terminal/help/market/market_buy

product is purchased but not downloaded yet
product is purchased but not downloaded yet
  • 2020.02.26
  • www.mql5.com
the indicator shows in the terminal /market /purchased but next to the install button it says "product is purchased but not downloaded yet...
 
لقد اشتركت ، لكن لم يتم نسخ الصفقات إلى حسابي.
 
Mohammad375:
لقد اشتركت ، لكن لم يتم نسخ الصفقات إلى حسابي.

What are you talking about?

Write in english please.

 
Mohammad375:
I signed up, but the deals weren't copied to my account.

Please, check the procedure about how to subscribe (just in case you missed something):

How to Subscribe to MT4/MT5 Signal -
https://www.mql5.com/en/forum/189731
  (MT4)
https://www.mql5.com/en/forum/336422
  (MT5)

----------------

"deals weren't copied to my account" should be conformed by Metatrader journal/logs or MQL5 VPS journal/logs in case you are using MQL5 VPS (you should confirm it by logs).

How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
  • 2017.04.10
  • www.mql5.com
Below are step by step instructions, of how to subscribe to a MΤ4 signal: 1. Register a MQL5 account: https://www.mql5.com/en/auth_register 2...
 
how to active the signal I just purchased?????
 
donaldbeaudry1:
how to active the signal I just purchased?????
How to Subscribe to MT4/MT5 Signal -
https://www.mql5.com/en/forum/189731
  (MT4)
https://www.mql5.com/en/forum/336422
  (MT5)
How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
How to Subscribe to a MT4 Signal (new instructions, after 1065 version upgrade)
  • 2017.04.10
  • www.mql5.com
Below are step by step instructions, of how to subscribe to a MΤ4 signal: 1. Register a MQL5 account: https://www.mql5.com/en/auth_register 2...
 
Hy I'm trying to create a real account on Mt5
Reason: