product is purchased but not downloaded yet

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mge0rge
166
mge0rge  

the indicator shows in the terminal /market /purchased but next to the install button it says "product is purchased but not downloaded yet" . When I click install nothing happens .

Am I doing something wrong here ?

Kittiwat Khunarnon
14
Kittiwat Khunarnon  
Me too. I bought ea from the market and tried it. Getting started normally After that, it stopped working, so had to delete and download again, causing activete loss 4 out of 5 times (I download ea from mql5 to the same pc and same terminal). Can I contact customer service?
Juvenille Emperor Limited
Moderator
12562
Eleni Anna Branou  
Kittiwat Khunarnon:
Me too. I bought ea from the market and tried it. Getting started normally After that, it stopped working, so had to delete and download again, causing activete loss 4 out of 5 times (I download ea from mql5 to the same pc and same terminal). Can I contact customer service?

Contact the author/seller for help.

The deletion and re-installation of a purchased MQL5.com product on the same computer, does not require another activation.

mge0rge
166
mge0rge  
I did some research but didn't manage to make it work ... I also logged-in in the community  in tools /options /community ... but if I was not logged-in I think the indicator would not show in the terminal / market / purchased  ... 
Juvenille Emperor Limited
Moderator
12562
Eleni Anna Branou  
mge0rge:
I did some research but didn't manage to make it work ... I also logged-in in the community  in tools /options /community ... but if I was not logged-in I think the indicator would not show in the terminal / market / purchased  ... 

That is true.

If the author/seller can't help you, how could we?

mge0rge
166
mge0rge  
Eleni Anna Branou:

That is true.

If the author/seller can't help you, how could we?

it is the first time I bought something of this website . I don't understand why I cant just download the indicator ,get a license key or something and get going 

Juvenille Emperor Limited
Moderator
12562
Eleni Anna Branou  
mge0rge:

it is the first time I bought something of this website . I don't understand why I cant just download the indicator ,get a license key or something and get going 

The procedure is this:

1. You've complete your purchase in MQL5.com or in the Market tab of the MT4/5 terminal.

2. You make sure that you are logged into your MQL5 account in MT4/5 >> Tools >> Options >> Community tab (in case you've completed the purchase in MQL5.com website).

3. You click the Purchased option in the upper left side of the Market tab in the Terminal/Toolbox window of your MT4/5 temrinal.

4. You click the blue Install button on the far right on the product you want to install.

5. You may need to fill in your MQL5 community password again to make the installation.



mge0rge
166
mge0rge  
I guess I did all that ...the problem is that when i click on that install button nothing happens ...
Juvenille Emperor Limited
Moderator
12562
Eleni Anna Branou  
mge0rge:
I guess I did all that ...the problem is that when i click on that install button nothing happens ...

Restart your computer and MT4 terminal and try again.

It doesn't make sense.

Sergey Golubev
Moderator
116194
Sergey Golubev  
mge0rge:
I guess I did all that ...the problem is that when i click on that install button nothing happens ...

I found 3 threads on the Russian forum with similar error (and the users fixed this error by themselves).
This is one post where I collected all the reasons why some users can not install (machine translation to the English from Russian forum):

Forum on trading, automated trading systems and testing trading strategies

The EA bought in the Market is not installed

Sergey Golubev , 2020.02.21 09:27

Check -

  • Have you logged in to the Community tab(with your forum login and password)?,
  • Have you connected to the trading account in Metatrader?
  • check the following: are you using the latest build of Metatrader or not (I am having build 1262 - seems latest; connect to MetaQuotes-Demo server to update Metatrade),
  • go to your profile and look - maybe the activations were finished,
  • and this is the most often advise in such cases (which helps in most cases): reinstall Internet Explorer again. I had different errors on MT4 and MT5, and everything was fixed when I reinstalled Internet Explorer,
  • firewall, antivirus, Internet Explorer settings, ..
  • and check the DEP: Computer - Properties / (right click) - Advanced - Performance Settings - 'settings' then 'data execution prevention' tab. And add the Metatrader file (terminal.exe) (in case you have several instances of the Metatrader - add all the ones you want to exclude from DEP (Exclude MT4 terminal.exe from DEP) - this DEP in the picture -


----------------

Found two threads on the forum (not very informative) -


Forum on trading, automated trading systems and testing trading strategies

Purchased EA will not install

JWD210, 2020.04.06 04:53

Got it working, incase anyone else has this issue - had to delete everything out of the "Community" folder (AppData\Roaming\MetaQuotes\Terminal\Community)

mge0rge
166
mge0rge  

the check dep setting does not work, windows doesnt allow it ..i attached a screen shot

I dont know what internet explorer has to do with anything ... but i went to ie instead of chrome and nothing happens..same as chrome

i restarted my computer several times 

i have 10 activations left ..didn't use any 

The problem is that I used the demo version in strategy tester of the same indicator with no problems ... i don't understand why the paid version doesnt work 

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