can't download new EA or update old EA in China!!! Please help!!!

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Why is it that after purchasing your EA, we are unable to download the purchased EA on VPS or website? Recently, your website has been obstructing access within China, causing us to be unable to download the purchased EA. Do you have any solutions?

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king1898:

Why is it that after purchasing your EA, we are unable to download the purchased EA on VPS or website? Recently, your website has been obstructing access within China, causing us to be unable to download the purchased EA. Do you have any solutions?

Do you see the product on the list of your purchases in MT5 terminal? (go to "Market" tab, then "Purchased" tab)
 
The problem may be that your MQL5 website cannot be accessed in the China region. We need VPN to access it now, and we cannot install VPN on every VPS. We need to be able to directly access MQL5, which was previously possible. Why can't we access it directly now? Please resolve this issue as soon as possible, otherwise all users in China will not be able to purchase your EA and will not be able to update it!! Understand? Go take a look at the forums in China, many users have already provided feedback on this issue. Please resolve it as soon as possible!
 
Oleksandr Medviediev #:
Do you see the product on the list of your purchases in MT5 terminal? (go to "Market" tab, then "Purchased" tab)

The first issue is that it is impossible to open the "page that has already been purchased" as it is completely blank


just as below,


Sometimes the page will display that the updated EA needs to be repurchased


 
king1898 #:

The first issue is that it is impossible to open the "page that has already been purchased" as it is completely blank


just as below,


Sometimes the page will display that the updated EA needs to be repurchased


If you purchased the Market product (the EA in your case) so it should be listed on your profile here: https://www.mql5.com/en/users/king1898/market 
If it is not listed in your profile so it may be the following: you used the other username to purchase or you are in the process of purchase (need to wait) because it is the int'l payment anyway.

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About VPS ... some VPS providers were blocked from the Market (for any country), and the details (and what to do) - read this blog post:
Summary: Installation Failed - Error 403 and more 

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If you do not see your purchase in "My Purchases" tab of Metatrader so you need to update this tab to do the following:

Forum on trading, automated trading systems and testing trading strategies

The purchased tab is only showing the last two purchases

Alexey Petrov, 2021.01.19 11:17

Even if a Market product is removed from the showcase, those who already purchased it, can install it anytime from their MetaTrader terminal (Market \ Purchased section).

In case you don't see the product on the list of your purchases in the terminal, try the following:

  1. Close all your MetaTrader terminals
  2. Go to C:\Users\{user name}\AppData\Roaming\MetaQuotes\Terminal\Community
  3. Delete all files starting from mql4.market.* and mql5.market.*
  4. Open MetaTrader terminal
  5. Try to install product again

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