The purchase amount has been frozen after the transaction, and I am unable to use the product.

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Hi,

I purchased the EA from the MQL5 website, but when I tried to install it on the MT5 platform, the journal showed "failed to download product [403]." It also indicated a balance: 399 (frozen: 399).

If anyone knows what to do, please help!


Thanks

 
Please read all about 'error 403' here: https://www.mql5.com/en/blogs/post/753357
Summary: Installation Failed - Error 403 and more
Summary: Installation Failed - Error 403 and more
  • 2025.02.19
  • www.mql5.com
Many traders are using MQL5 VPS , and this VPS is having a lot of advantadges, for example - the traders do not lose activations when they  migrate/synhronize their MT4/MT5 environment to MQL5
 
Eleni Anna Branou #:
Please read all about 'error 403' here: https://www.mql5.com/en/blogs/post/753357
Sir, what can I do next?
 
pratika #:
Sir, what can I do next?

If you have external VPS which is related to Zomro so the only way "to fix" this error 403 is to change VPS provider to the one
which is not blocked from the Market. Some external VPS providers are having testing period (and the supports of some VPS providers are familiar with error 403 so you can choose the one without this error).

3. Other cases ("non-zomro" situation).

3.1. Some VPS providers installed the security features on their servers/VPS'es for the users to be more protected in general.
But those features may prevent the access/connect the Metatrader with the Market on those VPS'es (with same 403 error).

The users are solving it by contacting with VPS support, for example (already solved):
post  and post 

I mean: some VPS providers know about this error 403 because many users asked those providers about it, and some VPS providers (their support) know how to solve this situation.

Installation is failed - My VPS is back up and running on the same problem with ForexVPS
Installation is failed - My VPS is back up and running on the same problem with ForexVPS
  • 2023.01.26
  • dmorin
  • www.mql5.com
Is your vps directly from forexvps or broker sponsored. Forexvps support told me that they'd have to install a new windows template on my vps - i backed up my set files and let them do it. My vps is being reinstalled by the provider
 
Eleni Anna Branou #:

If you have external VPS which is related to Zomro so the only way "to fix" this error 403 is to change VPS provider to the one
which is not blocked from the Market. Some external VPS providers are having testing period (and the supports of some VPS providers are familiar with error 403 so you can choose the one without this error).

3. Other cases ("non-zomro" situation).

3.1. Some VPS providers installed the security features on their servers/VPS'es for the users to be more protected in general.
But those features may prevent the access/connect the Metatrader with the Market on those VPS'es (with same 403 error).

The users are solving it by contacting with VPS support, for example (already solved):
post  and post 

I mean: some VPS providers know about this error 403 because many users asked those providers about it, and some VPS providers (their support) know how to solve this situation.

Sir but I don't use vps
 
pratika #:
Sir but I don't use vps

Restart your modem/router and try again, if that fails too try on another computer.

Post a screenshot of what you see in the Journal tab of your Toolbox window.

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