If you can no longer access a product from MQL5, please understand that we are simply users here on the forum, we are not Admin and we cannot answer your questions. I do not understand why the Service desk keeps telling people to ask in the forum when they should know that we are unable to supply any answers.
Repeatedly asking the same question and organising groups of people to ask the same question will not get you any answers. Your posts will be deleted as discussion of specific market products is not allowed.
Contact the provider of the product/signal as it is up to that person to contact admin and find out why. Though it is quite likely that he/she probably knows already.
I agree that the service desk support is very poor lately and something needs to be done as since they have automated so many aspects it is all falling to pieces.
So, please remember that we forum users are not able to answer some of your questions as we simply don't know the answers.
I'm going to list some reasons i've encountered for products dissapearing (and to support the "Contact the provider of the product prior to the service desk")
*keep in mind ,what is stated is from a sellers experience and not a moderator or a support team member