i am trying to purchase a EA from the market for 15.00 $ i have 40.00 $ in my acount but when i try to purchase it a window comes up saying i do not have enough money in my acount
can some one please help me with this problem.
Dear Service Desk,
I have found that the withdrawal commission
is calculated incorrectly. My account balance is 79.2$ currently, when I
made a withdrawal request via WebMoney it only allow me to withdraw
76.65$. As the withdrawal commission for WebMoney is 0.8%, it should be
79.2 / (1 + 0.8%) = 78.57$. As the allowed withdrawal is only 76.65$ the
real withdrawal commission is 3.3%, not 0.8% as the announcement.
Please check the screenshot in the attachment.
when I tried to withdraw it by PayPal (which commisison is 2%), the
allowed amount is still 76.65$, the same as WebMoney (which commission
How can this be happen? Is there something wrong in your system? I look forward to hearing from your response very soon.
I am not 100% sure on this, but from what I have read here, you can only withdraw money you have earned, not money you deposited. It appears to be like those stores' exchange policy of store credit only.
(link to the specific part of the article about withdrawals https://www.mql5.com/en/articles/302#withdraw)
"You can only spend funds deposited via other payment systems, withdrawal is not allowed. Please contact us via Service Desk in case of wrong deposit."
I think this is wrong too, but since they do have it posted, there is not much you can do about it. The down side is if you deposit money to subscribe to a signal or buy an EA, and you can't, there should be an allowance for a withdrawal in certain occasions like that.
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