mql5.com support? - page 5

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Sergey Golubev
Moderator
117495
Sergey Golubev  
sami1988:

hi 


i bought an expert by mistake i thought it was mt4 version but it wasn't i can't use it now can i get my money back please ? 

It depends on the Market Rules.
Those are the rules for refund - 

Forum on trading, automated trading systems and testing trading strategies

...

Sergey Golubev, 2019.03.22 05:53

I found something related to refund on the Market Rules

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VII. Payment Terms

In case of any fraudulent activities and/or misleading Product description, the Seller's account will be blocked and funds received from the Product sales will be returned to the buyers.

----------------

VIII. Dispute Resolution

In case disputes arise that cannot be resolved directly between the Buyer and the Seller, either party may apply to the administration of the mql5.com through Service Desk in the User profile.

Hosein Hosein
29
Hosein Hosein  
Hello
In section free experts (not in market ) for example in below link some people can see mq4 download link for downloading free  mql file and some people cant see 
Why
Why some members cant see mql4 download link?
Link for example:


I asked another number to see this page and he replied me he could see And download mq4 file in above link

Sergey Golubev
Moderator
117495
Sergey Golubev  
Hosein Hosein:
Hello
In section free experts (not in market ) for example in below link some people can see mq4 download link for downloading free  mql file and some people cant see 
Why
Why some members cant see mql4 download link?
Link for example:


I asked another number to see this page and he replied me he could see And download mq4 file in above link

Umar Ismail
20627
Umar Ismail  
admin, please help me 
I do some work 
some of my customers disappeared somewhere and never appeared, 
what should I do so that my work is paid for. there are even jobs that I have sent mq4 and only 1 step left, and done.
Umar Ismail
20627
Umar Ismail  
Umar Ismail :
admin, please help me 
I do some work 
some of my customers disappeared somewhere and never appeared, 
what should I do so that my work is paid for. there are even jobs that I have sent mq4 and only 1 step left, and done.

I have submitted an Arbitration Order
but there was no response from either the customer or the admin

Obineche
52
Obineche  

I would like to know why I cannot successfully login onto mql5 on the vps through the mt4 platform even after inserting my password correctly.This is causing an inabilty to copy trades even though my subscription is still active.Please I need an urgent response.

...

Sergey Golubev
Moderator
117495
Sergey Golubev  
Obineche:

I would like to know why I cannot successfully login onto mql5 on the vps through the mt4 platform even after inserting my password correctly.This is causing an inabilty to copy trades even though my subscription is still active.Please I need an urgent response.

...

If you are on Windows so just check the following procedure about HowTo -  post #4
Check everything just in case you missed something; also - check your Community tab - it should be filled with your forum login/pass.
And if you are having MQL5 VPS so this VPS should be on your profile (on the left side).
Obineche
52
Obineche  
Sergey Golubev:
If you are on Windows so just check the following procedure about HowTo -  post #4
Check everything just in case you missed something; also - check your Community tab - it should be filled with your forum login/pass.
And if you are having MQL5 VPS so this VPS should be on your profile (on the left side).

I have checked on the community before complaining. The Login name is filled there but the password is NOT filled there. And I have manually filled severally, but its not connecting.

Sergey Golubev
Moderator
117495
Sergey Golubev  
Obineche:

I have checked on the community before complaining. The Login name is filled there but the password is NOT filled there. And I have manually filled severally, but its not connecting.

insert your login/pass on those fields, and press OK.
after that - check my link above (in case you missed something).
If you are on Windows of course ...
Sergey Golubev
Moderator
117495
Sergey Golubev  
Obineche:
I have checked the community and the Login was filled /Password was NOT filled. then I inserted the password. But what kept pop up is; MQL5.Community; authorization failed. 

If you are on Windows (if you are sitting on your computer which is having operational system as a Windows; not mobile phone/iphone; not Linux; not MacOS) so everything should be fine.

or use the following instruction (one person had similar issue and fixed it by himself -

Forum on trading, automated trading systems and testing trading strategies

MQL5.community: authorization failed

Archeon, 2019.09.03 18:18

I think I just cracked it!  If you log into MQL5 website, goto settings, then security, and untick everything under "binding to IP address"

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