Get in touch with developers using Service Desk! - page 126

[Eleni Anna Branou]

ChristocentricTrader #:
How do I contact service desk please. 

https://www.mql5.com/en/contact

[Simone Ceriotti]

Eleni Anna Branou #:
https://www.mql5.com/en/contact

Sorry Elena, i've my account banned for Asking people some reply on box message..

Did the ban can be removed?? Can you help me? 

Many Thanks 

[Eleni Anna Branou]

Simone Ceriotti #:

Sorry Elena, i've my account banned for Asking people some reply on box message..

Did the ban can be removed?? Can you help me? 

Many Thanks 

As far as I can see you are not banned anymore Simone.

[Vladislav Andruschenko]

Forum on trading, automated trading systems and testing trading strategies

MQL5.community OAuth.

Vladislav Andruschenko, 2026.06.13 07:53

@MetaQuotes @Pavel Kozlov 

Additional diagnostic information:

I have now tested the OAuth flow again with the official endpoints from the article:

Authorization endpoint:
https://www.mql5.com/en/oauth/login

Token endpoint:
https://www.mql5.com/api/oauth/access_token

User endpoint:
https://www.mql5.com/api/oauth/user_info

The authorization code is received successfully.

The token endpoint returns HTTP 200 and a valid-looking response containing:

• access_token

• refresh_token

• expires_in

• token_type: Bearer

Immediately after receiving this token, I call:

https://www.mql5.com/api/oauth/user_info

Result:

POST request returns HTTP 200 with:

{ "error": { "error": 103, "message": "Access token is invalid because the user is not authorized" } }

GET request returns an HTML 404 page instead of API JSON.

I also tested scope=profile, but the result is the same.

Could MetaQuotes please confirm the exact required request format for /api/oauth/user_info?

Specifically:

1. Should user_info be called by GET or POST?

2. Should the token be sent as Authorization: Bearer <access_token> or as access_token in the POST body?

3. Is any scope required?

4. Does my OAuth application need additional permission to access user_info?

5. Is /api/oauth/user_info currently working correctly?

Please note: I am using the official OAuth application endpoints from the MQL5 account Applications section.

[Forex Family]

Good morning,

I am contacting you regarding a trading robot that I purchased on MQL5 less than three days ago for 225 US dollars.

I just noticed that the price of this same robot has dropped to US$125, which is a difference of only $100 a few days after my purchase.

Given that my purchase is very recent and the price has dropped considerably in such a short time, I would like to know if it would be possible to obtain a full refund of the US$225 I paid.

If a full refund is not possible, I would at least like to know if it would be possible to obtain a refund of the price difference of USD 100.

I would be very grateful if you would consider my request and inform me of the available options.

Thank you in advance for your understanding and help.

Sincerely,

[Sergey Golubev]

Forex Family #:
Given that my purchase is very recent and the price has dropped considerably in such a short time, I would like to know if it would be possible to obtain a full refund of the US$225 I paid.

If you cancel the purchase within 7 days without having activated it, you will also get a refund but the refund will be given on your forum profile/account.
Details - summary post #254

[David Young]

Hi,

I just purchased an MQL5 product, with MQL5 acknowledgement, but when I enter the MQL5 Algo Trading community and follow these instructions : https://www.mql5.com/en/blogs/post/729920   (Step 3.2), the Indicator does not appear under the MT4 Navigator ‘Terminal/Market/Purchased Tab’ on my PC (although a previously purchased product does appear).

Please advise my next step.

David Young

[Ryan L Johnson]

David Young #:

Hi,

I just purchased an MQL5 product, with MQL5 acknowledgement, but when I enter the MQL5 Algo Trading community and follow these instructions : https://www.mql5.com/en/blogs/post/729920   (Step 3.2), the Indicator does not appear under the MT4 Navigator ‘Terminal/Market/Purchased Tab’ on my PC (although a previously purchased product does appear).

If you haven't noticed, the title of this Topic/thread is: "Get in touch with developers using Service Desk!"

Your link thereto is: https://www.mql5.com/en/users/dns098/servicedesk

[Sergey Golubev]

David Young #:

Hi,

I just purchased an MQL5 product, with MQL5 acknowledgement, but when I enter the MQL5 Algo Trading community and follow these instructions : https://www.mql5.com/en/blogs/post/729920   (Step 3.2), the Indicator does not appear under the MT4 Navigator ‘Terminal/Market/Purchased Tab’ on my PC (although a previously purchased product does appear).

Please advise my next step.

David Young

• If you already purchased MQL5 product so this product is listed on your profile here https://www.mql5.com/en/users/dns098/market with all activations available.
• If not so it means that you are on the process of purchasing (the fund did not yet come to the Market).

----------------------

There is the instruction about how to purchase (just in case you missed something for example) - in case of MT4:

How to buy, install, test and use a MT4 Expert Advisor

[ShadowTrader_fx]

Hi,i'm trying to regiater as a Seller but I never receive the SMS verification code on my italian number (+39...). I've tried resending the code several times. Could you please help me complete the phone verification? Thank you.