Discussion of article "Payments and payment methods" - page 116

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As a US user, without options to withdraw my funds, I will be stopping all Metatester Agents. Can't keep giving free work to a system that doesn't allow us to get paid.
 
Jessica #:
As a US user, without options to withdraw my funds, I will be stopping all Metatester Agents. Can't keep giving free work to a system that doesn't allow us to get paid.
As a Zim user, without options to withdraw my funds, I too will be joining you. 
 
Jessica #:
As a US user, without options to withdraw my funds, I will be stopping all Metatester Agents. Can't keep giving free work to a system that doesn't allow us to get paid.

Wow. thanks for the feedback , I will stop all my work with them .that a Scam, I will spread the word if MQL% won't solve my issue

 
Yaakov Markos #:

Wow. thanks for the feedback , I will stop all my work with them .that a Scam, I will spread the word if MQL% won't solve my issue

I have 100's of $ stuck for 6 months no withdrawal and desk doesnt care. Really insane to see how they do nothing about it
 
Hi everyone,

I’ve seen a lot of confusion and frustration from users in different countries about why certain payment methods aren’t available on MQL5.com, why card withdrawals fail in many regions, or why bank withdrawals have such a high minimum. So I thought I’d share a personal perspective, based on experience and publicly available information. This is not official in any way, and I’m not trying to defend MetaQuotes. I’m just trying to shed some light on things that many users may not be aware of.

This isn’t just a problem in the US. People from Kenya, India, Argentina, South Africa and many other countries are affected by the same limitations. And often the reason doesn’t lie entirely with MetaQuotes, but with local laws, financial systems and payment networks.

Why isn’t PayPal supported?

Many users have asked for PayPal, but using it would create several serious challenges for a platform like MQL5:

  • PayPal allows buyers to reverse payments (chargebacks) even long after a transaction. This is risky for digital products that can’t be returned.
  • PayPal has a history of freezing funds without notice when it detects what it sees as irregular activity.
  • The fees are high, especially for cross-border transactions.
  • MetaQuotes manages its own internal payment system, and using PayPal would limit their ability to control disputes and account issues directly.
  • Certain trading-related services, such as signal subscriptions, may violate PayPal’s Acceptable Use Policy.

In short, PayPal just doesn’t fit well with how MetaQuotes operates.

Why can’t users in some countries withdraw to their Visa or Mastercard?

This is a common issue not only in the US, but also in places like Kenya, Argentina, India and others. Here are the main reasons:
  • Some countries have regulations that make it difficult or even illegal for residents to receive international payouts to local cards.
  • In the US and a few other regions, personal Visa/Mastercard accounts often don’t allow inbound payments from foreign companies. In the US, this is governed by the Bank Secrecy Act, and any company wanting to send funds to US-based cards must register as a money transmitter with FinCEN (Financial Crimes Enforcement Network).
  • MetaQuotes is not registered with FinCEN. That doesn’t mean they’re doing anything wrong, it simply means they haven’t established a legal entity in the US to operate under US financial law. Doing so would be extremely complex and expensive, and it’s not part of their business model.
  • In many countries, banks or card issuers automatically reject payments from companies linked to trading or investing, sometimes without any clear legal reason.
So even if MetaQuotes wanted to offer card withdrawals everywhere, in many cases they simply can’t.

Why is the minimum amount for a bank transfer $3,000?

This is another frequent complaint, but there are some practical and legal reasons for it:
  • International bank transfers (SWIFT) involve multiple fees, from the sender’s bank, intermediary banks, and the receiving bank. These fees can be substantial, making small withdrawals unprofitable for both the user and the company.
  • MetaQuotes must comply with anti-money laundering (AML) and know your customer (KYC) laws. These include the EU’s Directive 2015/849 and FATF recommendations that apply globally. One way to reduce risk is by avoiding large volumes of low-value transactions.
  • Processing many small transfers adds significant administrative overhead.
  • Setting a higher threshold helps ensure users withdraw in a more deliberate and efficient way.
Final note

Again, this isn’t meant to excuse anything. There are definitely things MetaQuotes could improve, more flexible withdrawal options, better customer support, and clearer communication. But it’s also true that many of the obstacles users face come from outside the company, national laws, financial regulations, banking policies and the rules of payment networks.

Understanding this doesn’t solve the problem, but it might help some people realize that the situation is more complex than it seems at first glance. That alone can help reduce some of the frustration.

If anyone has more information or corrections to share, I’m happy to read them. The more we understand, the better decisions we can make.

Take care.
 
Miguel Angel Vico Alba #:
Hi everyone,

I’ve seen a lot of confusion and frustration from users in different countries about why certain payment methods aren’t available on MQL5.com, why card withdrawals fail in many regions, or why bank withdrawals have such a high minimum. So I thought I’d share a personal perspective, based on experience and publicly available information. This is not official in any way, and I’m not trying to defend MetaQuotes. I’m just trying to shed some light on things that many users may not be aware of.

This isn’t just a problem in the US. People from Kenya, India, Argentina, South Africa and many other countries are affected by the same limitations. And often the reason doesn’t lie entirely with MetaQuotes, but with local laws, financial systems and payment networks.

Why isn’t PayPal supported?

Many users have asked for PayPal, but using it would create several serious challenges for a platform like MQL5:

  • PayPal allows buyers to reverse payments (chargebacks) even long after a transaction. This is risky for digital products that can’t be returned.
  • PayPal has a history of freezing funds without notice when it detects what it sees as irregular activity.
  • The fees are high, especially for cross-border transactions.
  • MetaQuotes manages its own internal payment system, and using PayPal would limit their ability to control disputes and account issues directly.
  • Certain trading-related services, such as signal subscriptions, may violate PayPal’s Acceptable Use Policy.

In short, PayPal just doesn’t fit well with how MetaQuotes operates.

Why can’t users in some countries withdraw to their Visa or Mastercard?

This is a common issue not only in the US, but also in places like Kenya, Argentina, India and others. Here are the main reasons:
  • Some countries have regulations that make it difficult or even illegal for residents to receive international payouts to local cards.
  • In the US and a few other regions, personal Visa/Mastercard accounts often don’t allow inbound payments from foreign companies. In the US, this is governed by the Bank Secrecy Act, and any company wanting to send funds to US-based cards must register as a money transmitter with FinCEN (Financial Crimes Enforcement Network).
  • MetaQuotes is not registered with FinCEN. That doesn’t mean they’re doing anything wrong, it simply means they haven’t established a legal entity in the US to operate under US financial law. Doing so would be extremely complex and expensive, and it’s not part of their business model.
  • In many countries, banks or card issuers automatically reject payments from companies linked to trading or investing, sometimes without any clear legal reason.
So even if MetaQuotes wanted to offer card withdrawals everywhere, in many cases they simply can’t.

Why is the minimum amount for a bank transfer $3,000?

This is another frequent complaint, but there are some practical and legal reasons for it:
  • International bank transfers (SWIFT) involve multiple fees, from the sender’s bank, intermediary banks, and the receiving bank. These fees can be substantial, making small withdrawals unprofitable for both the user and the company.
  • MetaQuotes must comply with anti-money laundering (AML) and know your customer (KYC) laws. These include the EU’s Directive 2015/849 and FATF recommendations that apply globally. One way to reduce risk is by avoiding large volumes of low-value transactions.
  • Processing many small transfers adds significant administrative overhead.
  • Setting a higher threshold helps ensure users withdraw in a more deliberate and efficient way.
Final note

Again, this isn’t meant to excuse anything. There are definitely things MetaQuotes could improve, more flexible withdrawal options, better customer support, and clearer communication. But it’s also true that many of the obstacles users face come from outside the company, national laws, financial regulations, banking policies and the rules of payment networks.

Understanding this doesn’t solve the problem, but it might help some people realize that the situation is more complex than it seems at first glance. That alone can help reduce some of the frustration.

If anyone has more information or corrections to share, I’m happy to read them. The more we understand, the better decisions we can make.

Take care.

100% its mql5. this day in age paypal is not the only payment system

 
Miguel Angel Vico Alba #:
I thought I’d share a personal perspective, based on experience and publicly available information.

Well said. I knew it due to my ABA accredited law degree. Most of this was posted in my Profile but I removed all of it so as not to have an apparent smear campaign against the maker of the best trading platform on Earth.

No, not MT4. MT5!😅

 
So when a user get to $3000, what the chances to get the money when using Bank Transfer??
 
Yaakov Markos #:
So when a user get to $3000, what the chances to get the money when using Bank Transfer??

Bank transfer works perfectly well and smoothly.

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