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According to me this clearly states that, this is a matter of misleading people for user's personal benefit of using product for sometime and a try of getting refund after buying the product and in case of no refund provided by developer, user is changing review and rating according to their convenience.
If the users haven't activated the purchase within 7 days after purchasing so they can cancel the purchase and the fund will automatically come to their MQL5 forum profile (for next purchase or to buy some services for example). Those users can not withdraw their refund to Visa or paypal (to outside) but they can use this refund to buy some other products, or to subscribe to the signal, or to order something in Freelance.
Those, if the user bought the product and install this product on Metatrader so this user will not be eligible for refund.
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read this post #133 for more options incl the service desk for example.
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Yes, if you are thinking something about some of your buyers in negative way (related to reviews or "a try of getting refund" or any) so you can contact with the service desk.
Because you validated by the service desk to be a seller, and because your buyers may contact with the service desk as well related to the products or any.
So, read the following summary posts: #254 and #133
If the users haven't activated the purchase within 7 days after purchasing so they can cancel the purchase and the fund will automatically come to their MQL5 forum profile (for next purchase or to buy some services for example). Those users can not withdraw their refund to Visa or paypal (to outside) but they can use this refund to buy some other products, or to subscribe to the signal, or to order something in Freelance.
Those, if the user bought the product and install this product on Metatrader so this user will not be eligible for refund.
--------------------
read this post #133 for more options incl the service desk for example.
--------------------
Yes, if you are thinking something about some of your buyers in negative way (related to reviews or "a try of getting refund" or any) so you can contact with the service desk.
Because you validated by the service desk to be a seller, and because your buyers may contact with the service desk as well related to the products or any.
So, read the following summary posts: #254 and #133
That I know, but what if the user is posting fake negative reviews just for getting refund thing and misleading people, kindly read my whole message.
The user can not get refund in case he already used the product (if he spent at least one activation).
If the users haven't activated the purchase within 7 days after purchasing so they can cancel the purchase and the fund will automatically come to their MQL5 forum profile.
About fake review or non-fake review (according to your opinion) - speak with the service desk about it.
The user can not get refund in case he already used the product (if he spent at least one activation).
If the users haven't activated the purchase within 7 days after purchasing so they can cancel the purchase and the fund will automatically come to their MQL5 forum profile.
About fake review or non-fake review (according to your opinion) - speak with the service desk about it.
Yes, I have already contacted the service desk and submitted the proofs as well, if you can ban that user, then I can submit the proofs here as well.
Yes, I have already contacted the service desk and submitted the proofs as well, if you can ban that user, then I can submit the proofs here as well.
Contact with the service desk for any issue with your buyers (the Market is moderated by the service desk).
Because any discussion about the Market products (and about the buyers vs selles) is prohibited on the forum.
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Example - it is what I am replying to the buyers in case they make the complaints on the forum about the products they bought:
post #133 (I mean: there are 3 options/ways for the buyers to fix the situation, and same for you - 3 options).
But it is for the service desk only sorry.
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PS. -That I know, but what if the user is posting fake negative reviews just for getting refund thing
If someone (your buyer for example) is forcing you to make a personal refund to him (not MQL5 Market refund according to the rules, but your personal non-Market refund) - report to the service desk about this case.
Contact with the service desk for any issue with your buyers (the Market is moderated by the service desk).
Because any discussion about the Market products (and about the buyers vs selles) is prohibited on the forum.
-----------------------
Example - it is what I am replying to the buyers in case they make the complaints on the forum about the products they bought:
post #133 (I mean: there are 3 options/ways for the buyers to fix the situation, and same for you - 3 options).
But it is for the service desk only sorry.
Okay, thank you for clarification. I will wait for the service desk to reply then.