Frequently Asked Questions about the Signals service - page 168

[Sergey Golubev]

Eleni Anna Branou #:

That is strange indeed, I suggest you to contact the Service Desk or cancel your subscription within 24 hours to get an automatic refund.

this part of FAQ (about mapping) -

The Provider has trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Are trades on GOLD copied to XAUUSD in that case? 

• If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

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How many Gold symbols your broker is proposed? It may be Gold, XAUUSD_t or any other ... you can check all the symbols in your Metatrader (right mouse click on the Market Watch - Symbols).

[Future Solution]

Eleni Anna Branou #:

That is strange indeed, I suggest you to contact the Service Desk or cancel your subscription within 24 hours to get an automatic refund.

Can you please explain what I should ask to Service Desk? they mentioned "Technical issues" should ask in forum.

[Future Solution]

Sergey Golubev #:

this part of FAQ (about mapping) -

The Provider has trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Are trades on GOLD copied to XAUUSD in that case? 

• If no symbols remain after conducting all the checks or more than one symbol is found, it is considered that a symbol mapping attempt has failed and it is impossible to copy Provider's trades for that symbol.

-------------------------

How many Gold symbols your broker is proposed? It may be Gold, XAUUSD_t or any other ... you can check all the symbols in your Metatrader (right mouse click on the Market Watch - Symbols).

My broker only has 1 symbol for XAUUSD. I tried to create custom symbol "XAUUSD...", but it did not work.

[Eleni Anna Branou]

Future Solution #:

My broker only has 1 symbol for XAUUSD. I tried to create custom symbol "XAUUSD...", but it did not work.

Now I understand, sorry but I didn't see the 3 ... after the symbol.

If your broker doesn't have the same XAUUSD... symbol, you will not be able to copy it properly.

I suggest you to cancel your subscription within 24 hours to get an automatic refund and try to subscribe with the same broker as the signal provider.

The problem is with the signal provider that uses a strange (XAUUSD...) symbol and not you.

That's why I always suggest that signal providers use well known brokers, with standard symbols.

[Sergey Golubev]

Future Solution #:

My broker only has 1 symbol for XAUUSD. I tried to create custom symbol "XAUUSD...", but it did not work.

Well.
next one to be checked (it is about mapping) - from this FAQ: The Provider has trading symbol called GOLD, and my broker has the same instrument, but it is called XAUUSD. Are trades on GOLD copied to XAUUSD in that case?  

Margin calculation type is checked for each remaining symbol - if it is Forex, a symbol is considered to be suitable. Symbols of CFD, Futures or other calculation types are discarded.

But as I see from specification of your symbol (your post #1670) - 

So, the margin calculation for your symbol is CFD, but it should be Forex.
This symbol will not be copied because of that.

[Sergey Golubev]

Eleni Anna Branou #:

Now I understand, sorry but I didn't see the 3 ... after the symbol.

If your broker doesn't have the same XAUUSD... symbol, you will not be able to copy it properly.

I suggest you to cancel your subscription within 24 hours to get an automatic refund and try to subscribe with the same broker as the signal provider.

The problem is with the signal provider that uses a strange (XAUUSD...) symbol and not you.

That's why I always suggest that signal providers use well known brokers, with standard symbols.

No.

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The margin calculation for his symbol is not Forex (according to the symbol's specification), and that is why this symbol will not be copied (because of mapping).

[Sergey Golubev]

This is the summary post about mapping:

Forum on trading, automated trading systems and testing trading strategies

Frequently Asked Questions about the Signals service

Sergey Golubev, 2025.10.28 14:19

I think - it is related to the mapping.

mapping

• all in one post: #1  
• full explanation (thread): https://www.mql5.com/en/forum/442553 
• How to select the broker/signal and with mapping: post #28

[Eleni Anna Branou]

Sergey Golubev #:

No.

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The margin calculation for his symbol is not Forex (according to the symbol's specification), and that is why this symbol will not be copied (because of mapping).

Oh, I didn't know that Sergey, thank you for your correction.

[mnkanth]

Hello. I am trying to setup signals on Mt5 but its grayed out . Tried all the steps mentioned in the instructions but its not working. Can any one help me .

Thanks.

[Eleni Anna Branou]

mnkanth #:

Hello. I am trying to setup signals on Mt5 but its grayed out . Tried all the steps mentioned in the instructions but its not working. Can any one help me .

Thanks.

Signals are not available for demo or cent/micro accounts.

Also check that your broker offers signals.