Online chat support - page 9

Dan Larsen
64
Dan Larsen  

HI 


how do i as new customer check if i am a part of scam ?

My contact with MT5 customer service is on a number on Whatsapp is that normal?

Dan Larsen
64
Dan Larsen  

Hi


I have contact with customer service from MT5 by WhatsApp from Singapore how do i check it it is not a scam or fraud?

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No_8
5
No_8  

Could somebody please point me to instructions for attaching an automated signal to a trading account which I have recently moved to a VPS. I have already paid for the signals but do not know how to link them to my accounts in VPS.

simon haigh
14
simon haigh  

hi I can't find a real account I opened anyone help

thank you

jorgelopez2165
1030
jorgelopez2165  
hello , does someone knows why mobile metatrader 4 runs like a tablet aplication , in my phone, its android 9 , brand new motorola 7plus.
the problem is that it doesnt work , you cant close positions.
Juvenille Emperor Limited
Moderator
14135
Eleni Anna Branou  
simon haigh:

hi I can't find a real account I opened anyone help

thank you

Contact your broker.

Juvenille Emperor Limited
Moderator
14135
Eleni Anna Branou  
jorgelopez2165:
hello , does someone knows why mobile metatrader 4 runs like a tablet aplication , in my phone, its android 9 , brand new motorola 7plus.
the problem is that it doesnt work , you cant close positions.

Go to settings and chooce mobile version, instead of tablet one.

tuyendt5
170
tuyendt5  


Please help me asa
Files:
Sergey Golubev
Moderator
118906
Sergey Golubev  
tuyendt5:


Please help me asa

The service desk (and paypal) may help only.
We are the forum members here and we can not help sorry.

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And if you want my suggestion so you should start with paypal.
If you used paypal to deposit money to your MQL5 account (and if this money was deducted from your paypal account, and if you did not receive this money to your MQL5 account) so you can ask paypal about it.

Because everything is going through the banks anyway (paypal from/to, webmoney from/to, any from/to).

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My example.
If I want to withdraw some money from my paypal account so I can do it. But as far as I know - the money will be going from Deutsche Bank, Moscow (Paypal Russia is having the account in Deutsche Bank, Moscow) to my bank account (to my bank account in Kaliningrad city located on the Baltic coast).
And it will be going for 3 - 5 working days (it is written on webpage by paypal during the withdrawal but it is practically for 1 day). Within one same country (within one financial system/regulation)!

Your example.

  • If paypal is having affiliate in your country so the money is going from paypal bank account in your country to ... Cyprus? ... for how many days?
  • If paypal does not have affiliate in your country so the money will be going from .. the US bank where paypal is keeping the money? .. to Cyprus bank using intermadiate banks? for how many days totally?

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  • Because if paypal is having the affiliate in your country so paypal will never break any law or financial regulations of your country (so everything will be going according to the laws established in your country) ..
  • But if the money is going from one country with one financial system/laws/regulations (for example, from Paypal United States) to the other country with completely different financial system/laws/regulations (for example, to Paypal Russia) so it may take longer ... from several days to week(s) for example ..

Because everything is going through the banks (the money is not physically located on your paypal webpage, the money is located on some banks anyway).

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To make is shorter.


You can call to paypal - in paypal webpage: login, click Help and Help Center, Contact us (in the bottom of the page), next - Call us (by phone, it is free to call) or Email us. And you can ask your question about for how long the money (which was deducted from your paypal account) will be going to.

Eightball
6
Eightball  
Accidentally cancelled my VPS subscription when trying to transfer hosting to another broker. 
How can I undo this?