VPS Provider Blocks MQL5 Login (403 Error) – Any Solutions? - page 6

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I try everthing and this works, download a VPN on youre VPS, start the VPN, open the market, download youre EA, turn VPN off. Login in youre trading account and start Autotrade. If there updates to youre EA, start again youre VPN, press Update. Im using NetCup as well.
 
Hello

I haven't been able to access mql5 since yesterday.

It keeps showing an error.

Virtual Hosting | Failed to get list of virtual host [403]

Access only works normally when the network cable is disconnected and Wi-Fi is used.

IP 192.168.36.137

IP 192.168.36.59

Please help
 
Long Vux #:

contact service desk at bottom of every page is line "contacts and requests or on your profile page is a link on left side "Service desk".

what do you mean by wifi? is that connected to the same ip address as the ethernet? or is your wifi connected to cell/mobile device with a different internet connection?

 
Michael Charles Schefe #:

Bạn có thể tìm thấy dòng "Liên hệ và yêu cầu" ở cuối mỗi trang hoặc trên trang hồ sơ của bạn, có một liên kết ở bên trái "Bộ phận hỗ trợ".

Bạn nói đến wifi là sao? Nó có cùng địa chỉ IP với mạng Ethernet không? Hay wifi của bạn kết nối với thiết bị di động/điện thoại có đường truyền internet khác?

I tried "contacts and requests" but it didn't solve my problem. I use a PC computer, Wired networks and Wi-Fi networks have two different IP addresses.
 
Long Vux #:
have two different IP addresses

About those two IP addresses - 

Форум по трейдингу, автоматическим торговым системам и тестированию торговых стратегий

Почему закрыт доступ на сайт www.mql4.com?

Vladislav Andruschenko, 2026.06.16 03:46

These are your internal IPs for your local network. You need to enter your external IP, for example, through the myip server.
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Long Vux #:
I haven't been able to access mql5 since yesterday.

It keeps showing an error.

Virtual Hosting | Failed to get list of virtual host [403]

There are a lot of the reasons for error 403, and you can try to find them by yourself (because you only know all the technical details and particularities oof your computer and your internet provider fro example:

Summary: Installation Failed - Error 403 and more
Summary: Installation Failed - Error 403 and more
  • 2025.02.19
  • www.mql5.com
Many traders are using MQL5 VPS , and this VPS is having a lot of advantadges, for example - the traders do not lose activations when they  migrate/synhronize their MT4/MT5 environment to MQL5
 
Long Vux #:
I tried "contacts and requests" but it didn't solve my problem. I use a PC computer, Wired networks and Wi-Fi networks have two different IP addresses.

then go to your service desk on your profile page

https://www.mql5.com/en/users/longvux/servicedesk

 
Michael Charles Schefe #:

Sau đó, hãy truy cập vào mục hỗ trợ khách hàng trên trang hồ sơ của bạn.

https://www.mql5.com/en/users/longvux/servicedesk

Thank you very much. I received the following response:

Please try to log in from another computer, restart your Wi-Fi router or mobile device.

I logged in using a different computer, but the error persists. The problem is that mql5 is blocking my IP address (on the two network ports I'm using).

However, when I use Wi-Fi, the connection works normally, but my PC is unable to connect to Wi-Fi at all.
 
Long Vux #:
Thank you very much. I received the following response:

Please try to log in from another computer, restart your Wi-Fi router or mobile device.

I logged in using a different computer, but the error persists. The problem is that mql5 is blocking my IP address (on the two network ports I'm using).

However, when I use Wi-Fi, the connection works normally, but my PC is unable to connect to Wi-Fi at all.

i agree that this could be your problem, which is why you need to chat to service desk and explain to them. ask them to check if your Ip address is blocked. and ask them to unblock it.

However -- 403 error is mostly common response from local issues. I suggest that you "read up" on the pages that the moderator referred to, and then, contact the service desk if your issue persists.

 
Michael Charles Schefe #:

i agree that this could be your problem, which is why you need to chat to service desk and explain to them. ask them to check if your Ip address is blocked. and ask them to unblock it.

However -- 403 error is mostly common response from local issues. I suggest that you "read up" on the pages that the moderator referred to, and then, contact the service desk if your issue persists.

I know. Thank you. But how can I contact support? The service desk is a bot and can't solve my problem.
 
Long Vux #:
I know. Thank you. But how can I contact support? The service desk is a bot and can't solve my problem.

Look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk.
Do not speak with the bot. Example:  

---------------------

PS.
If the service desk tells that they did not ban your IP (for examole) so you can find the reason on your computer or your internet provider (and the service desk will not be able to hel in this situation), example: 

Access to www.mql5.com was denied
Access to www.mql5.com was denied
  • 2025.08.27
  • www.mql5.com
When I visit https://www.mql5.com/ I now get this message: You don't have authorization to view this page. HTTP ERROR 403 It always worked...
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