VPS Provider Blocks MQL5 Login (403 Error) – Any Solutions? - page 7

[Long Vux]

Sergey Golubev #:

Look at the bottom of this page for "Contacts and requests", and try to bypass the chatbot to create a ticket to the service desk.
Do not speak with the bot. Example: #11 

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PS.
If the service desk tells that they did not ban your IP (for examole) so you can find the reason on your computer or your internet provider (and the service desk will not be able to hel in this situation), example: #55

Thank you. I tried. And even after asking a hundred times, it only replied:

I don't understand.

Please select one of the possible answers.

[Michael Charles Schefe]

Long Vux #:

Thank you. I tried. And even after asking a hundred times, it only replied:

I don't understand.

Please select one of the possible answers.

i just ried 7 times, and 5 of those times i just clicked random buttons and clicked 2 buttons each of those 5 times, and after clicking the 2nd button, i was asked if i want to open a ticket. Just pe patient and click random buttons.

[Sergey Golubev]

Long Vux #:
And even after asking a hundred times

asking? did you speak with the bot? why?
I think - you did not read my example which I provided here: #11

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About your IP ... it is your inner IP ... you need to check your IP ... because the IP (you provided) is not the external IP which should be fixed ...
Use (for example) this website to check: https://www.iplocation.net/ip-lookup 

Forum on trading, automated trading systems, and trading strategy testing

Why is access to www.mql4.com blocked?

Vladislav Andruschenko , 2026.06.16 07:59

These are your internal IPs for your local network. You need to enter your external IP, for example, through the myip server.

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And (once again) - read the following blog post: Summary: Installation Failed - Error 403 and more 

[Sonia Khatun]

Michael Charles Schefe #:
i just ried 7 times, and 5 of those times i just clicked random buttons and clicked 2 buttons each of those 5 times, and after clicking the 2nd button, i was asked if i want to open a ticket. Just pe patient and click random buttons.

Thanks for the tip, I'll give it a try.

[Michael Charles Schefe]

Sonia Khatun #:
Thanks for the tip, I'll give it a try.

go to the moderators link too, it shows exactly what i describe, only in a bit more logical order -- with images.

[Lionel Roth]

Dear MQL5 Support Team,

I am writing to request assistance with updating my VPS subscription following a change in my Darwinex trading account number.

VPS Subscription Details:

<the private information/data was deleted by moderator>

Situation:

I recently changed my Darwinex Zero account number from <...> to <...> due to a mandatory password reset. My VPS subscription is currently still linked to the old account number and is no longer accessible.

Request:

Could you please update my VPS subscription <...> to reflect my new Darwinex account number (<...>)? I need the updated access credentials (IP address, username, and password) for the VPS.

This VPS is essential for running my trading algorithms on a continuous basis.

Thank you for your prompt assistance.

Best regards,

Lionel Roth-Mommessin

MQL5 Account: [your MQL5 username]

Darwinex Account: <...>

[Sergey Golubev]

Lionel Roth #:
I am writing to request assistance with updating my VPS subscription following a change in my Darwinex trading account number.

Change the trading account for MQL5 VPS subscription?
You can do it by yourself - 

Forum on trading, automated trading systems and testing trading strategies

VPS

Eleni Anna Branou, 2024.02.02 20:15

Yes, if you subscribe to MQL5 VPS, you can change the trading account is assigned onto, once a week.

https://www.mql5.com/en/vps/subscriptions