Undeserved negative comments and insults from a customer. What to do? - page 2

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Andrey Minaev:

If it won't work, what should I do?

Dear site moderators, can you please tell me what to do?

Thank you in advance.

And what do you do in real life when this happens? Have you never been harassed? Have you really engaged in every slander and whitewashed yourself? There is no such thing. Otherwise there would be no time left for the rest of life's concerns.

But on the essence of the situation: your fault is certainly there (it's small, but there is: to believe that once it works for you, it must work everywhere and anywhere; you need to understand why the customer does not work). Another thing is that the customer's reaction is disproportionate to the degree of your fault.

 
Score and that's it.
 

I always engage in constructive dialogue with customers.

After completing the work, he contacted me, and I responded immediately, taking a screenshot of what works. You write: if it works for me, then it must work for everyone. Okay, but why didn't he start to deal with me, why didn't he make screenshots of the program that didn't work, I wasn't sitting at his monitor. He just took a swipe and slinged mud. Where is my fault? The correspondence shows that right after I sent a screenshot showing that the indicator was giving out an alert, he wrote an angry message.

 
Dmitry Fedoseev:
Score and that's it.


+++
 
Andrey Minaev:

Who's not to talk to? This customer has been banned.

Why can't they delete this comment, it undermines reputation, and may influence decision of potential customers.

Where is the justice?

You can ban us, you can quit us, you can blow our money instead of your own, you cannot respond to my demands for a refund, you can let us go 'round the world'... You can tell lies, take away feedback - in short, you treat your customers as you want, or as you know how. You leave them hating you, cursing you... And yet you dare to ask such a question about justice? You're a corporation! You're responsible for each other! Haven't you even heard of that? Grown-ups turn into crooks without even noticing or even bragging about it?! You don't even tell us the real names - right, to avoid responsibility! You are profiting at the expense of the gullible, the old and the naive, the inexperienced. Promiscuity and permissiveness in your companies corrupts even some initially normal people. You need radical sanitation Let something like the Koran virus hit you! The subhumans!!!" In full knowledge, experienced everything on her own __Ludmila Alekseevna Lazareva, account #1844351 and real_Ta- 86936fe7
 
Andrey Minaev:

I always engage in constructive dialogue with customers.

After completing the work, he contacted me, and I responded immediately, taking a screenshot of what works. You write: if it works for me, then it must work for everyone. Okay, but why didn't he start to deal with me, why didn't he make screenshots of the program that didn't work, I wasn't sitting at his monitor. He just took a swipe and slinged mud. Where is my fault? The correspondence shows that right after I sent a screenshot showing that the indicator is giving out an alert, he wrote an angry message.

Did you reply that everything was working and attached a screenshot and ended the conversation?
 
No, I haven't. I was waiting for feedback from the customer. And I got it in the form of insults.
 
Andrey Minaev:
No, I didn't. I was waiting for feedback from the customer. And I got it in the form of insults.

There is cause and effect in everything. Even a complete scoundrel won't insult you for no reason at all.

According to your screenshot he writes: "why should I pull work out of you" -- in a review: "to spell out everything, even elementary things, after handing over the work does not help anything".

Strange that you only talk about insults.


You need a backstory to fully understand the issue. The information you have provided is clearly insufficient for discussion and conclusions.

 
Andrey Minaev:

Hello.

Please help me to reason with the following situation. Did the work in full accordance with the terms of reference. The customer accepted the work. Then wrote that the alert does not work. I told him that it works and made a screenshot of the explanation.

After which he insulted me, even foul language and left a negative comment. The first negative one in my career on the site. I take my reputation seriously and here such a stain. If it was about the case, but in this situation there is simply nothing to be thankful for. A last shit, I take it that's how I understand it.

I cannot apply to arbitration as the work is completed.

What to do? Who can tell me what to do?

When all the reviews and comments are positive it makes me wary and distrustful of the product or service. It is very much like a scam. It doesn't happen in real life. If 80 percent of comments are positive and 20 percent are negative, I have to buy this product. So I would know positive and negative qualities of goods and services.
 
I always do my work in good faith, I always answer questions about the work of the programme, even after the job is finished. Why should I have negative feedback. Especially in this job, I did it in full accordance with the terms of reference, and why negative feedback?
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