Thanks to everybody your kind reply Anyway, I’ve found the solution.
I spent the whole weekend trying to chat with the bot, and I can confirm it can only find what’s already listed on the website. There was no way to open a ticket.
In fact, the service desk doesn’t operate on weekends. If you want a quick answer from a real agent, you need to open the chat on a weekday. With just a few clicks, you’ll be able to open a ticket.
I wrote to them this morning (Monday), and by the evening I had already received a response. I hope this information is helpful for others.
Good, to withdraw the money, if the visa card is European that goes in euros, as the commissions if it puts them in euros "1% + 1€" but the amount to withdraw puts it in $ "The payment is made in $",. Can I withdraw dollars to my card and transform it to me and it arrives in €?
@Aitor Torres Mármol#: Good, to withdraw the money, if the visa card is European that goes in euros, as the commissions if it puts them in euros "1% + 1€" but the amount to withdraw puts it in $ "The payment is made in $",. Can I withdraw dollars to my card and transform it to me and it arrives in €?
Yes, if your card is in EUR (€), the conversion from USD ($) is carried out by the bank / financial institution for the card, at which ever rates they are using.
Fernando Carreiro #: Yes, if your card is in EUR (€), the conversion from USD ($) is done by the bank/financial institution of the card, at the rates they are using.
Thank you very much Fernando, I had doubts in case they cancel it or something.
The bad thing about the visa is the withdrawal limit, between the commission "1% + 1€" and the maximum amount is so low .... that the maximum is about 58 usd approx, but it is what it is. To continue accumulating for when the eur falls jajajajajajajajaja
Aitor Torres Mármol #: that the maximum is about 58
if you are talking about the maximum that is displayed in the MQL withdraw page, this is the maximum based on the amount that you have in your account. Actually the maximum is 500 USD. If you have less than 500 USD, then the maximum is the amount you have in your account for withdrawing.
Диёрбек #: I deposited funds into my MQL5 balance by mistake, thinking it was a trading account. The funds have not been used. Please return them to my card.
But it's earned money, the source of which is easily traceable, how does that qualify as money laundering?
Thanks to everybody your kind reply
Anyway, I’ve found the solution.
I spent the whole weekend trying to chat with the bot, and I can confirm it can only find what’s already listed on the website. There was no way to open a ticket.
In fact, the service desk doesn’t operate on weekends. If you want a quick answer from a real agent, you need to open the chat on a weekday. With just a few clicks, you’ll be able to open a ticket.
I wrote to them this morning (Monday), and by the evening I had already received a response.
I hope this information is helpful for others.
Regards
Good, to withdraw the money, if the visa card is European that goes in euros, as the commissions if it puts them in euros "1% + 1€" but the amount to withdraw puts it in $ "The payment is made in $",. Can I withdraw dollars to my card and transform it to me and it arrives in €?
Thank you
Yes, if your card is in EUR (€), the conversion from USD ($) is done by the bank/financial institution of the card, at the rates they are using.
Thank you very much Fernando, I had doubts in case they cancel it or something.
The bad thing about the visa is the withdrawal limit, between the commission "1% + 1€" and the maximum amount is so low .... that the maximum is about 58 usd approx, but it is what it is. To continue accumulating for when the eur falls jajajajajajajajaja
Thank you very much Fernando
That depends on your bank/financial institution. You probably have not undergone an identity and address verification, and that is why it is so low.
that the maximum is about 58
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Discussion of the article "MQL5.community site payment system"
Miguel Angel Vico Alba, 2025.09.30 18:21