Unable to login MQL5 in my Windows MT5

MCWMetrobus
46
Hi All, I had been using MQL cloud agent to optimize my EA. Yesterday, i was logged out and unable to login again. Do anyone know the reason and how to solve it? Thanks a lot!
Sergey Golubev
Moderator
123754
Sergey Golubev  
  • Make sure that you are using your forum login (mcwmetrobus) and not your email;
  • that you are using native forum password (and not facebook/google related password);
  • make sure that you are having the one of the latest Windows version with 64-bit (Windows 10 64-bit; because MT5 does not support the Windows having 32-bit anymore);
  • make sure that you ahve Internet Explorer installed on your computer with one of the latest version;
  • make sure that you are not using any external VPS (because some external VPS providers were banned from MQL5 portal);
  • make sure that you are using the latest stable/release version of MT5 or at least stable beta version (build 3021 as some stable beta build);
  • more.

Forum on trading, automated trading systems and testing trading strategies

I can't login to MQL5 community on MT5

Sergey Golubev, 2021.10.13 06:04

Read post with the example about how to connect to Community tab (it is same for MT4 and MT5), and with the reasons (theoretical reasons, because you did not provide any technical details) why it may be the issue with connection.
Besides, - post and post  (about how to fix).

MCWMetrobus
46
MCWMetrobus  
Thanks for you advise. But i've tried the above possible solutions already and still cant login.
Sergey Golubev
Moderator
123754
Sergey Golubev  
MCWMetrobus #:
Thanks for you advise. But i've tried the above possible solutions already and still cant login.

It is impossible to help more. Because you did not provide any technical data/information so I wrote the post above "in theoretical point of view".
You can try to go to my post above incl the links to find the reason for yourself.

Sergey Golubev
Moderator
123754
Sergey Golubev  

Some more reason ("in theoretical point of view") - in case you are using old Windows version or new Windows with 32-bit (it is about 32-bit Windows for MT5):

Forum on trading, automated trading systems and testing trading strategies

New Version of MetaTrader 5 Platform Build 3080: Improvements in MQL5 Services and Updated Design

MetaQuotes , 2021.10.13 09:43

Upgrade to the 64-bit version, please.

The old 32 bit version of build 2361 is not updated and will be disabled soon.


Sergey Golubev
Moderator
123754
Sergey Golubev  

And it is about you can know your Windows version (64-bit or 32-bit):

Forum on trading, automated trading systems and testing trading strategies

...

Vladimir Karputov, 2021.03.16 04:20

If you have a question, first of all you should show the first three lines from the 'Journal' tab


(select these lines, copy to the clipboard and paste into the message using the button Code). It should look like this:

2021.03.16 05:13:07.133 Terminal        MetaTrader 5 x64 build 3003 started for MetaQuotes Software Corp.
2021.03.16 05:13:07.134 Terminal        Windows 10 build 19042, Intel Core i7-9750H  @ 2.60GHz, 26 / 31 Gb memory, 842 / 947 Gb disk, IE 11, UAC, GMT+2
2021.03.16 05:13:07.134 Terminal        C:\Users\barab\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075

Sergey Golubev
Moderator
123754
Sergey Golubev  

The last reason (I am posting about all the reasons which I remember).
It is about MT4 but it should be same for MT5 (it is how the users fixed the similar issue):

Forum on trading, automated trading systems and testing trading strategies

product is purchased but not downloaded yet

mge0rge, 2020.02.26 23:48

SOLVED.

1.open data folder 2.once you open the data folder go back to the Terminal folder .3 once in the terminal folder go to the Community folder and delete everything in there ,restart mt4 and in mt4 go to terminal/market and login to your mql5 account and everything should work 


Gogo82
241
Gogo82  
Also having the same problem. Just logged me out and cant get back in. 
Carl Schreiber
Moderator
12917
Carl Schreiber  
Gogo82 #:
Also having the same problem. Just logged me out and cant get back in. 
What does the log (Journal) say?
MCWMetrobus
46
MCWMetrobus  

Windows Updated(Server 2012 and 10, both X64), MT5 updated, files in the community folder deleted, ID and password correct(otherwise i cant login and type here), but still cant login.


Alexey Petrov
Admin
1605
Alexey Petrov  
MCWMetrobus #:

Windows Updated(Server 2012 and 10, both X64), MT5 updated, files in the community folder deleted, ID and password correct(otherwise i cant login and type here), but still cant login.

Please contact service desk - https://www.mql5.com/en/users/mcwmetrobus/servicedesk (choose any subject)

We will try to help you.