Unable to login MQL5 in my Windows MT5 - page 2

neovo007
185
neovo007  

same problem.

can not login

Sergey Golubev
Moderator
123754
Sergey Golubev  
neovo007 #:

same problem.


Make sure that you are not using any external VPS (some external VPS providers are banned from MQL5 services).

Besides, post 3 lines from your Metatrader journal (to know about your Windows version and your MT5 build):

Forum on trading, automated trading systems and testing trading strategies

...

Vladimir Karputov, 2021.03.16 04:20

If you have a question, first of all you should show the first three lines from the 'Journal' tab


(select these lines, copy to the clipboard and paste into the message using the button Code). It should look like this:

2021.03.16 05:13:07.133 Terminal        MetaTrader 5 x64 build 3003 started for MetaQuotes Software Corp.
2021.03.16 05:13:07.134 Terminal        Windows 10 build 19042, Intel Core i7-9750H  @ 2.60GHz, 26 / 31 Gb memory, 842 / 947 Gb disk, IE 11, UAC, GMT+2
2021.03.16 05:13:07.134 Terminal        C:\Users\barab\AppData\Roaming\MetaQuotes\Terminal\D0E8209F77C8CF37AD8BF550E51FF075

Gogo82
241
Gogo82  
Carl Schreiber #:
What does the log (Journal) say?

Just authorization failed. 

Running also x64 Win 10 Pro. 

Sergey Golubev
Moderator
123754
Sergey Golubev  
Gogo82 #:
Also having the same problem. Just logged me out and cant get back in. 
Make sure that you are not using any external VPS (because some VPS providers were banned from MQL5 services).
For more (which information should be provided to start any discussion about any possible issue) - read post
Unable to login MQL5 in my Windows MT5
Unable to login MQL5 in my Windows MT5
  • 2021.10.13
  • www.mql5.com
Hi All, I had been using MQL cloud agent to optimize my EA. Yesterday, i was logged out and unable to login again...
neovo007
185
neovo007  
Sergey Golubev #:

Make sure that you are not using any external VPS (some external VPS providers are banned from MQL5 services).

Besides, post 3 lines from your Metatrader journal (to know about your Windows version and your MT5 build):


not  external VPS

mql5 website , I can login.

2021.10.13 21:13:20.278 Data Folder: C:\Users\LST\AppData\Roaming\MetaQuotes\Terminal\DB0F64EEC7A2A5A4E798BF69494A9ACB

2021.10.13 21:13:20.278 Windows 7 Ultimate x64, IE 11, UAC, 4 x Intel Core i5-3470  @ 3.20GHz, Memory: 2599 / 8157 Mb, Disk: 62 / 199 Gb, GMT+8


there are some people have the same problem, maybe you have technical problem?


website

Sergey Golubev
Moderator
123754
Sergey Golubev  
neovo007 #:

not  external VPS

mql5 website , I can login.

2021.10.13 21:13:20.278 Data Folder: C:\Users\LST\AppData\Roaming\MetaQuotes\Terminal\DB0F64EEC7A2A5A4E798BF69494A9ACB

2021.10.13 21:13:20.278 Windows 7 Ultimate x64, IE 11, UAC, 4 x Intel Core i5-3470  @ 3.20GHz, Memory: 2599 / 8157 Mb, Disk: 62 / 199 Gb, GMT+8


there are some people have the same problem, maybe you have technical problem?



What is your build of Metatrader 5? Is it MT5? What is the build?

Besides, login and password on mql5 website are not the same for Metatrader Community tab in some cases.
For example,

  • we can use email to login for website, but we can not use email to login to Community tab in Metatrader;
  • we can use google/facebook related password for website but we must use native forum password only to login to Community tab of Metatrader.

Thus, login/password to website are not the same to login/password to Community tab in some cases.

----------------

By the way, I do not have any issue with Metatrader 5 build 3021 (and what is why I am asking your build ... are you using some latest beta builds of MT5?).

This is my MT5 build (and my Metatrader 5 is 64-bit; because 32-bit MT5 is not supported anymore):

neovo007
185
neovo007  
Sergey Golubev #:

What is your build of Metatrader 5? Is it MT5? What is the build?

Besides, login and password on mql5 website are not the same for Metatrader Community tab in some cases.
For example,

  • we can use email to login for website, but we can not use email to login to Community tab in Metatrader;
  • we can use google/facebook related password for website but we must use native forum password only to login to Community tab of Metatrader.

Thus, login/password to website are not the same to login/password to Community tab in some cases.

----------------

By the way, I do not have any issue with Metatrader 5 build 3021 (and what is why I am asking your build ... are you using some latest beta builds of MT5?).

Are you mean this build.

build

Sergey Golubev
Moderator
123754
Sergey Golubev  
neovo007 #:

Are you mean this build.

MT4?
Connect your MT4 to MetaQuotes-Demo server (create demo account with MetaQuotes-Demo) and update your MT4 to the latest build.
I do not have this issue with MT4 (because my build of MT4 is 1349).



So, update your MT4.

----------------

And make sure that you are using your forum login (do not use your email for login).
Your forum login is neovo007

----------------

Use some examples about how to install "clean" MT4 of any build ("clean" from any broker's ..):

How to install clean MT4 and any build of MT5 (3 examples with screenshots): this page

Unable to launch the MT4 MT5 program
Unable to launch the MT4 MT5 program
  • 2021.09.03
  • www.mql5.com
Dear Team, I have downloaded MT5 and MT4 from your website but I am unable to open it...
neovo007
185
neovo007  


I don’t know why, but I re-downloaded icmarket mt4.

Then I re-installed, and it’s fine now, even FXDD not re-installed but can log in too.

Of course I used neovo007 to log in.

It was suddenly logged out, and then I can’t log in.

Thank you anyway.

Sergey Golubev
Moderator
123754
Sergey Golubev  
neovo007 #:

I don’t know why, but I re-downloaded icmarket mt4.

Then I re-installed, and it’s fine now, even FXDD not re-installed but can log in too.

Of course I used neovo007 to log in.

It was suddenly logged out, and then I can’t log in.

Thank you anyway.

You can check build of MT4 now.
Because there is one thread on the forum where the users stated that they had same (login) issue with MT4 build 1340.
But everything was solved by itself when they (users) updated MT4 to more higher build (and I updated too, and that is why I know about it).