If you can not install anything from the Market on your Metatrader so read the following information below:
Forum on trading, automated trading systems and testing trading strategies
I cant install the purchased EA in MT5 platform
Sergey Golubev, 2020.05.21 13:36
Make sure -
1. "authorization failed" issue solving #12. possible fixing #71 and #80 3. product is purchased but not downloaded yet https://www.mql5.com/en/forum/333647 4. all possible options and about what to do: post #95. how it was solved: post #13
Dear Sirs,From last week, I can not install and update my purchased EAs from MQL5 market anymore. Is that meant that account was blocked or not? If yes, why you do such? Do I do any thing wrong? Please inform urgently!
Thank you very much!
I thank you very much for your kind reply!
Anything wrong with my account?
The logs/journal of Metatrader says :
2020.09.14 14:00:58.056 MQL4 Market: failed download product 'Samurai Scalper Pro Series EUR USD' 
I try on my other vps, it is the same :
2020.09.14 07:23:09.788 MQL4 Market: failed download product 'KopirMT4 Copy trades for MT4' 
It seams that my account was locked?
Who I should contact for solving this problem?
Thanks and best regards!
Are you using external VPS?Using your terminology about "account was locked" so I can say the following: according to my experience (and I had this issue too) -
So, first of all - check the following (you should check it by yourself, because no one can go to your computer and to your profile/account to check everything - you only can do it):
I do not know any forum case when the profile (forum account) was locked to use (to download/install) the Market products.If you feel that it is the case so write to the service desk.Otherwise - read my posts above about Community tab, check logs/journal and so on (I had same case and I fixed it by re-installing Internet Explorer).
I can not install and update my purchased EAs from MQL5 market anymore
Sergey Golubev, 2020.09.14 17:20
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