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Off-topic posts - page 188

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Dear MQL5 Technical Support Team,

I am unable to purchase an MQL5 Virtual Hosting (VPS) subscription for my MetaTrader 5 trading account linked to FxPro.

Whenever I attempt to make a payment using my debit/credit card, the transaction fails. I now receive the following message:

“Financial operations are limited. Please contact our technical support team.”

Please review my MQL5 account and explain why financial operations have been restricted. I request that you verify my account and advise me on the steps required to restore payment functionality.

I would like to purchase the MQL5 VPS service as soon as possible. Please let me know if you require any identity verification or additional information.

Thank you for your assistance.

Dineshjanai #:

I am unable to purchase an MQL5 Virtual Hosting (VPS) subscription for my MetaTrader 5 trading account linked to FxPro.

Whenever I attempt to make a payment using my debit/credit card, the transaction fails. I now receive the following message:

“Financial operations are limited. Please contact our technical support team.”

Next time - deposit some fund to your MQL5 forum account/profile and pay directly from it.

As to “Financial operations are limited. Please contact our technical support team” so contact with the service desk please.

Can you tell me why, when I search for "posentryx"  (Posentryx Panel Risk Based Trade Manager ) , my utility, the result is "no results!"? However, when I search for " panel risk ", it appears in the list.
Fabien Jean F Beaujean #:
Can you tell me why, when I search for "posentryx"  (Posentryx Panel Risk Based Trade Manager ) , my utility, the result is "no results!"? However, when I search for " panel risk ", it appears in the list.

I made a search on this page - not a problem.
And I made a search on the Market chart (opened from the Market tab) in MT5 - not a problem at all (means: everybody - who wants to install so they can do it).

Ran into this error: Request failed: Resource not found (404) at https://api2.inferdeck.net/v1/chat/completions: The request is invalid..

Please retry if you think this is a transient or recoverable error.

==


It won't connect – what should I do???

Dear MetaQuotes Support Team,

I am experiencing a serious technical problem with the MetaTrader 5 Android application.

The application repeatedly searches for brokers but eventually displays "No broker found." I have tried searching for several international brokers, including Doo Prime, FundedNext, Exness, XM and IC Markets, but none appears in the search results.

I have tested the application on two different Android mobile phones using separate mobile networks, but the problem persists.

My primary mobile device is a Realme 5s running Android 10.

Interestingly, the MT5 desktop application works perfectly on my computer. The issue is specifically with the Android mobile application.

I request your technical team to investigate this issue and provide a solution.

I would also appreciate clarification on whether this is a known issue affecting the Android application or its broker-search service.

I look forward to your response.

Title: Payment Successfully Deducted from My Bank Account, but MQL5 Balance Remains $0.00

Hello everyone,

I am experiencing a problem with depositing funds into my MQL5 account, and I would appreciate some assistance.

I attempted to deposit funds into my MQL5 account twice, with each transaction amounting to USD 20 (USD 40 in total).

Both payments were made through the FPX payment option using Maybank MAE. The transactions were successfully completed, and the money was deducted from my bank account.

However, after completing each payment, I was redirected back to the MQL5 website, but the funds were never credited to my MQL5 account.

The current situation is:

* Total amount paid: USD 40 (two separate payments of USD 20).
* Payment method: FPX via Maybank MAE.
* Bank transaction status: Successful.
* MQL5 account balance: Still $0.00.
* Payment history: No transaction records available.

I also checked my Maybank transaction receipts and noticed that the beneficiary name was displayed as “CHUANG GARDEN SUPPLI”. The transaction type was shown as “Third Party Transfer”.

I am unsure whether this beneficiary is related to MQL5’s payment processing system.

I am concerned because both payments were successfully deducted from my bank account, but there is no record of either payment in my MQL5 account.

Could anyone from MQL5 support or anyone who has experienced a similar issue help me understand what happened to my payments?

I would like to know:

1. Why were my payments successfully deducted but not credited to my MQL5 balance?
2. Is the beneficiary name mentioned above associated with an official MQL5 payment processor?
3. How can I trace these transactions and recover my funds?

I can provide both bank transaction receipts as proof of payment if necessary.

Thank you for your time and assistance. I hope this issue can be resolved as soon as possible.
shah179971 #:
I attempted to deposit funds into my MQL5 account twice, with each transaction amounting to USD 20 (USD 40 in total).

Both payments were made through the FPX payment option using Maybank MAE. The transactions were successfully completed, and the money was deducted from my bank account.
How many days have passed since then?
Because, as far as I know - the payment should be processed (in case you paid by Visa or Mastercard) and it takes one or two days.
I moved this thread to this forum section.

Hello MQL5 Support,

I cannot download free robots from the MT5 Market. My MT5 shows “authorization failed” and error 401.

I also cannot change my password because it says “Incorrect password”.

Please help me recover my MQL5 account password.

Username: uwizeyimanaaime

Thank you.


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