Cannot access my previous mql5 account.

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Hello guys i cannot access my old mql5 account. Whenever i enter the correct username and password its saying Authentication Denied. The thing is its not saying wrong username or password or login failed. Moderators help me out.

[Eleni Anna Branou]

Use this link to reset your MQL5 account password: https://www.mql5.com/en/auth_forgotten

Also contact the Service Desk about it, we can't help you here.

[[Deleted]]

Eleni Anna Branou #:

Use this link to reset your MQL5 account password: https://www.mql5.com/en/auth_forgotten

Also contact the Service Desk about it, we can't help you here.

Thank you so much for replying but in the password reset its saying There is no email with this id.

[Eleni Anna Branou]

Sarmila Sundas #:
Thank you so much for replying but in the password reset its saying There is no email with this id.

Then you've got your login wrong, the MQL5 account login is the last part in the profile url, for example my login is: mql5.com/en/users/eleanna74.