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Hello MQL5 Support Team,
I am trying to purchase/activate a VPS for my Exness trading account through MQL5. However, during the payment process, the amount was deducted successfully and credited to my MQL5 account wallet, but the VPS service was not activated or provided.
When I try to proceed with the VPS activation/purchase again, I receive an error message. I have attached a screenshot showing the issue as proof.
Could you please check my account and investigate this payment issue? I would appreciate it if you could either activate the VPS service for my trading account or resolve the payment/activation issue so that I can use the VPS.
The payment has already been deducted, so I kindly request you to resolve this matter as soon as possible.
Thank you for your assistance and support.
Hello MQL5 Support Team,
I am trying to purchase/activate a VPS for my Exness trading account through MQL5. However, during the payment process, the amount was deducted successfully and credited to my MQL5 account wallet, but the VPS service was not activated or provided.
When I try to proceed with the VPS activation/purchase again, I receive an error message. I have attached a screenshot showing the issue as proof.
Could you please check my account and investigate this payment issue? I would appreciate it if you could either activate the VPS service for my trading account or resolve the payment/activation issue so that I can use the VPS.
The payment has already been deducted, so I kindly request you to resolve this matter as soon as possible.
Thank you for your assistance and support.
1. this is not the service desk. and moderators will only tell you same. contact the service desk. such issues are "strictly not handled by moderators or in the forum".
2. you can not activate a vps via the website. you have to do that in mt5. click on the vps button on the standard toolbar.
3 i recommend that you deposit funds into the wallet first and then pay for the service/vps from the mql5 wallet. some peeps have problems charging from cards, cept to the wallet.Hello MQL5 Support Team,
I am trying to move my existing MQL5 VPS subscription (ID: 6925980) from my IC Markets MT5 account to my GTC Global MT5 account.
My GTC account details are:
Login: 52180877
Broker Server: GTCGlobalSA-Server 2
The Move Subscription form accepts the details, but when I click the Move button, the page simply returns to the subscriptions page. No error message or confirmation appears.
I have waited more than 15 minutes, but the subscription is still showing my old IC Markets account.
Could you please investigate this issue and help me transfer my existing VPS subscription to my GTC account without purchasing a new VPS?
Thank you.
Hello MQL5 Support Team,
I accidentally purchased two MQL5 VPS subscriptions for the same GTC MT5 trading account within a few minutes.
Both subscriptions have the same account and server details:
MT5 Login: 52180877
Broker Server: GTCGlobalSA-Server 2
VPS ID 1: 6935720
VPS ID 2: 6935718
Price: $15 each
I only need one VPS subscription. The second subscription was purchased accidentally.
Please cancel the duplicate subscription and refund the $15 payment if eligible. Kindly confirm which VPS subscription I should keep.
This happened only a few minutes ago.
Thank you.
Hello MQL5 Support Team
We are the simple forum users (we are not MQL5 Support Team).
--------------------------
If you want to change VPS server from one to an other one so there is information about -
Forum on trading, automated trading systems and testing trading strategies
VPS
Eleni Anna Branou, 2024.02.02 20:15
Yes, if you subscribe to MQL5 VPS, you can change the trading account is assigned onto, once a week.
https://www.mql5.com/en/vps/subscriptions
--------------------------
I accidentally purchased two MQL5 VPS subscriptions for the same GTC MT5 trading account within a few minutes.
There are two options to deal with it:
Forum on trading, automated trading systems and testing trading strategies
Can't login..
Eleni Anna Branou, 2026.11.03 13:03
Contact the Service Desk and answer the bot questions in a logical manner.1. this is not the service desk. and moderators will only tell you same. contact the service desk. such issues are "strictly not handled by moderators or in the forum".
2. you can not activate a vps via the website. you have to do that in mt5. click on the vps button on the standard toolbar.
3 i recommend that you deposit funds into the wallet first and then pay for the service/vps from the mql5 wallet. some peeps have problems charging from cards, cept to the wallet.How exactly can I contact the VPS customer service team?