cannot add purchased indicators to new mt4 platform

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toffee
199
toffee  

Hello, have purchased indicators, downloaded new pepperstone mt4, but cannot add indicators. They show in purchased, but no link to intall.

Thanks

Sergey Golubev
Moderator
106721
Sergey Golubev  

Just found some information so hope it helps - 

Forum on trading, automated trading systems and testing trading strategies

How to Start with Metatrader 5

Sergey Golubev, 2016.04.10 11:42

Where can I see my purchases?


The "Purchased" tab displays all the products downloaded and purchased using the current MQL5.community account. If MQL5.community account data are not specified in the platform settings, the tab name changes to "Downloads". It displays all downloads and purchases made in the current trading platform regardless of the account.


Sergey Golubev
Moderator
106721
Sergey Golubev  
toffee
199
toffee  
Sergey Golubev:

Just found some information so hope it helps - 


Hello

They are listed in market/purchased but just says indicators with price. There is no install button.

Sergey Golubev
Moderator
106721
Sergey Golubev  

The "Purchased" tab displays all the products downloaded and purchased using the current MQL5.community account. If MQL5.community account data are not specified in the platform settings, the tab name changes to "Downloads". 

Did you write your MQL5 login/pass in Community in Metatrader?

community login in Metatrader


If yes so it may be related to activations:

Forum on trading, automated trading systems and testing trading strategies

How to Start with Metatrader 5

Sergey Golubev, 2017.07.17 07:56

Buy the tools in the market - activation

============

How to buy a Trading Robot in MetaTrader Market?

The process of purchasing

Everything starts with the Activation in the Market. When you buy a product you do not actually get the product itself but the right to use it an unlimited number of times, but on a limited number of computers. This parameter is set for each paid product individually and it is disabled for free products.

After one activation you can use the product on a computer without any restrictions. You will not be able to download the copy of the product on another computer. If you installed the file manually, you will not open it either. Number of activations can be found on the page with a detailed description of the product in the column with its specifications (described above).

How to Test a Trading Robot Before Buying

Buying a trading robot on MQL5 Market has a distinct benefit over all other similar options - an automated system offered can be thoroughly tested directly in the MetaTrader 5 terminal. Before buying, an Expert Advisor can and should be carefully run in all unfavorable modes in the built-in Strategy Tester to get a complete grasp of the system, seeing that every Expert Advisor offered on MQL5 Market has a demo version available.

============


Anyway, the necessary information should be in your profile for example.

---------------------

I was buying the products from the Market but I did not have any issue related to what you described above ...
So, may be - some other members of the forum will help you here sorry ...

Platform Settings - Getting Started - MetaTrader 5
Platform Settings - Getting Started - MetaTrader 5
  • www.metatrader5.com
The trading platform provides multiple settings to help you conveniently customize it. Click " Options" in the Tools menu or press "Ctrl+O". Charts — common settings of price charts and parameters of objects management: object selection straight after creation, immediate object configuration, and docking parameters; Trade — default parameters...
Sergey Golubev
Moderator
106721
Sergey Golubev  

So, I go to my profile to see what I bought and what I downloaded from the Market, and the number of actications available - 

purchases

After that - I open Metatrader and write my forum login/password once again and Press OK button:

community login

After that - I look at the Market tab to see my purchases - 


Sergey Golubev
Moderator
106721
Sergey Golubev  

I just updated my purchased tool for new version spending one activation:


So, I have 4 activations (I had 5 activations but I updated my purchased tool now so ...), and I got PM about it - 


toffee
199
toffee  

I have logged into account on mt4, have more activations available, indicators all show in Market in Navigator, but when you click on them does nothing.

I also copied market folder from old computer which works fine, and replaced it on new machine, but does nothing.

Any other ideas?

Using Win10 on new PC, was Win7 on old one.

Thanks

Sergey Golubev
Moderator
106721
Sergey Golubev  
toffee:

I have logged into account on mt4, have more activations available, indicators all show in Market in Navigator, but when you click on them does nothing.

I also copied market folder from old computer which works fine, and replaced it on new machine, but does nothing.

Any other ideas?

Using Win10 on new PC, was Win7 on old one.

Thanks

Copy market folder from one pc to an other one is bad idea because you bought activations and those activations are per pc (it means: what you install/activated on one poc - it will not work for the other pc; you need to activate it for the other PC too).
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Anyway, if you checked everything according to my images above and it did not help mso write to the service desk asking their advice.
Keep me inform on this thread about the reply of the service desk (because I can help to contact with the service desk in some cases for example).

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